Experienced Administrative Assistant

Kimberli Hathaway

**************@*****.*** 843-***-**** https://linkedin.com/in/kimberlihathaway Objective: Experienced office and administrative professional seeking a management position to utilize leadership, payroll, scheduling, and customer service expertise to improve team efficiency and daily operations. Work Experience:

Belfor Property Restoration, Mitigation Administrative Assistant December 2022 - Present

• Managed daily office operations including answering phones, scheduling appointments, creating job folders, and coordinating mitigation services for staff and customers

• Handled administrative and financial tasks such as reconciling timesheets, processing payroll, collecting payments, and managing invoices and mail

• Prepared and maintained customer reports with service details and photos, and utilized Docusign for estimates, work authorizations, and other documentation

Atlantic Maintenance Services, LLC, Office Manager October 2019 - December 2022

• Managed financial operations including balancing and reconciling bank and credit card accounts, processing payments, and maintaining accurate financial records in QuickBooks

• Handled billing and payroll functions such as creating invoices and estimates, entering technician data, preparing timesheets, and running weekly payroll

• Maintained organized office systems by processing daily mail, filing paperwork and receipts, and supporting overall administrative workflow

Ashbusters Chimney Service, Office Manager

March 2015 - October 2019

• Managed front office operations including answering and returning calls, logging daily activity, and scheduling, canceling, and rescheduling appointments

• Coordinated dispatch and technician workflow by scheduling jobs, preparing daily paperwork, and ensuring smooth service operations

• Processed customer payments, handled office purchasing with company credit card, and supported hiring efforts for technicians and helpers

White Oak of Charleston, Administrative Assistant

September 2007 - September 2014

• Managed high-volume front desk operations, including answering an 8-line switchboard, routing calls, and supporting communication across all departments

• Oversaw administrative and financial tasks such as maintaining petty cash, handling accounts payable, preparing facility-wide documents, and coordinating shipments to corporate offices

• Supported daily facility operations by organizing meetings, ordering supplies, coordinating staff travel, assisting with hiring materials, and providing direct support to residents and staff Skills: Proficient in Microsoft Office Suite, QuickBooks, and Docusign