Customer Service & IT-Enabled Insurance Specialist

Long Nguyen

**** ******* ****, **********, ***** 75007

972-***-**** **********@*****.***

Summary

Customer service professional seeking a challenging position utilizing knowledge and skills acquired by 10+ years of I.T. and 15+ years in Insurance and Sales. Work Experience

Transamerica – Remote

TEM Billing Specialist. 08/21/2023 – Present.

Under Manager, Eric Biedenbender.

Tata Consultancy Services – Transamerica – Plano, TX Operations Support Analyst. 02/14/2022 to 08/21/2023.

Under Director, Shelly Trent.

Mr. Cooper (Nationstar Mortgage LLC) - Coppell, TX Loan Processor / Home Advisor. 02/2020 - 08/20/2021

Utilizing Encompass system to process refinance loans entire life-cycle.

Determine eligibility for various loans (conventional, FHA Streamline, VA Irrrl)

Outbound calls (Introductory, document requests, updates, approvals/denials, and scheduling)

Address all Conditions to obtain Underwriting approval to close loans.

Work with Title companies (all liens, title verbiage, death/marriage certifications, payoffs)

Follow-up for MSI surveys and ratings.

Quantum Assurance International, Allen, Texas.

Sales Agent. 10/2019 – 02/2020

Call Center Agency sales of Insurance products, primarily: Auto and Home.

Utilize 8 Auto Insurance carriers and 6 Home Insurance carriers with their individual systems. Auto Club (AAA) Insurance Enterprise, Coppell, Texas. Auto Club Agency, Sales Agent. 03/2017 – 06/2019

Sales of Auto, Home, Watercraft, Motorcycle, RV and Umbrella in 15 states.

High volume referrals from high-risk prospects who do not qualify with AAA.

Utilize multiple systems from 7 carriers for all 16 states to bind the desire insurance products. Direct Sales Unit, Insurance Agent. 10/2011 – 03/2017

Sales of Auto, Home, Life, Watercraft and Umbrella policy for AAA territories (6 states).

Membership sales and cross-selling of all AAA products.

Utilize CACs, HUON, and PORTAL systems to quote and bind policies. Subrogation Department, Claims Representative II. 11/2009 – 02/2017

Portal vendor rep: Handling high volume referrals to multiple collection vendors.

Prepare Subrogation demands for all assigned loss.

Lead Pilot programs to enhance subrogation workflow and productivity. Evans Garment Coordinator, Farmers Branch, Texas. 01/2007 – 07/2007

Supervise Staff on garment restoration process including pack-outs and delivery.

Provide data analysis, maintenance, and archiver of customer information.

Customer service in dealing with Insurance adjusters, contractors, and policyholders.

Trouble shoot software issues with POI and JPP systems.

Develop Database in MS Access for customer data and management reports. State Farm Insurance Claims, Plano, Texas. 11/2001 – 01/2007

Provide Customer Service in high volume inbound/outbound call center.

Handle auto claims for both property damages and bodily injuries.

Negotiate with attorneys and medical providers which may require arbitration/mediations. Licenses and Certificates

General Property and Casualty License – expired May 2020 (TX)

All-Lines Claims Adjuster License – expired 2016 Information Technology career experiences

Info Echo Group. Programmer Analyst and Support. Dallas, TX. 01/2001 – 07/2001. (contract) Williams Communications. Database Programmer Analyst II. Tulsa, OK. 06/1999 – 10/2000 MCI Worldcom. Applications Developer III. Tulsa, OK. 06/1998 – 02/1999 CSC Continuum – Hogan Systems, Dallas, TX. 08/1996 – 02/1998 Education

Oklahoma State University, Stillwater, OK – May 1995

Bachelor’s Degree in Management Information Systems

Minor in International Business

Referrals provided upon request.

References

Imelda Buchanan

Loan Processing Manager

***********@*****.***

Chris Nguyen

Senior System Support Engineer. 214-***-****

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