Administrative Assistant with Office Automation Skills
Resume:
Raquel A. Davila
*** ******** ****, ********* ****, Texas 78148
OVERVIEW: Looking to obtain a position as a Administrative Assistant (Office Automation) using skills and talents that have been obtained through a variety of different positions. Highly motivated and dedicated servant leader with the willingness to adapt to situations with a high degree of empathy and follow-through, while maintaining a people first mentality. Continuously looking to improve and develop deep succession plans that enable the company to advance well into the future. Extremely adaptable to the most difficult circumstances.
SUMMMARY OF QUALIFICAITONS
Exemplary communication skills
Microsoft Office Suite (Word, Access, Excel, and PowerPoint)
Ability to recognize legal terminology
Familiar with civil process
Pro Doc
Records Keeping
Document preparation
Data entry
Types 65 WPM
HIPPA Certified
NACI Clearance, 2014
High Speed Scanning and Data Entry
Familiarity with HRIS systems such as ADP and A to Z
Payroll Administration
Time Keeping Skills
Scheduling and workforce management
EXPERIENCE
2023-2026, Administrative Assistant, Brooke Army Medical Center, Texas
Provides front office assistance during regular business hours.
Provides direct secretarial support to Director and DBH leadership by greeting and receiving visitors and providing assistance as appropriate. Answers telephone calls, takes messages and/or directs calls to appropriate office staff member. Serve as alternate in taking minutes during staff meetings.
Maintains accurate records in accordance with BAMC, The Joint Commission (TJC), and departmental directives.
Serve as department timekeeper preparing and maintaining time and attendance records for the department using ATAAPS and Assist with processing DMHRSI actions.
Establishes and maintains a variety of data bases, reports, files, correspondence and performing necessary updates when applicable, may be performed on a variety of media.
Furnishes required forms and provide guidance on their completion for employee in/out processing, establishing system accounts and/or compliance with administrative clearance requirements.
Acts as alternate prepare award certificates, collecting appropriate data, obtaining approval signature and providing documents to requestor.
Completes all initial and annual training requirements according to hospital policy.
Preparing based on existing procedures department-specific daily, weekly, or monthly reports by collecting, analyzing and compiling data. Researching, gathering, and consolidating material and preparing narrative or statistical periodic and special reports pertaining to the activities of the service and providing to Director or his representative. Use patient care systems to include MHS Genesis and HAIMS.
In accordance with the National Patient Safety Guidelines the contractor is required to verify eligibility in DEERS by using two forms of identification. Verify appointment and enter patient’s data into MHS Genesis). Ensure military orders and letters of authorization have appropriate dates and signatures authorizing treatment in accordance with clinical policies. Manage appointment line to facilitate patient reception and appointment processing. Bring any issues regarding eligibility to the attention of the clinic management for decision.
Contacts support staff at Military Treatment Facilities (MTF) to change, cancel and remind patients of upcoming appointments. Reschedule patient appointments if provider is going to be TDY, deployed, or otherwise unable.
Assists regional MTF staff requesting unscheduled encounters and obtain information regarding the nature of the medical problem; make appropriate disposition in accordance to department policy guidelines.
Instructs all new regional MTF’s staff on completion of data intake forms and assist them as necessary.
Prepares required forms for scheduled patient appointment, inserting forms in corresponding patient medical record and placing record in suspense according to scheduled appointment time.
Maintains patient charts as required to include filing of applicable forms or uploading documentation in HAIMS system.
Compiles data on patients treated at the clinic for workload recording and reconciliation.
Uses MHS Genesis to manage templates and schedules as directed by Government representative. Creates templates and adjust to meet access standards including the following:
oVerify eligibility using DEERS.
oVerifies and enters patients into MHS Genesis.
oSchedules, cancels, and reschedules appointments.
oNotifies patient and clinician if deviations to appointment occur.
oTakes messages and routes it through MHS Genesis, and SMS or delivers to appropriate clinic staff member.
Reconciles MHS Genesis End of Day report daily and extracts data for patient workload reconciliation. Coordinates, compiles, organizes, stores, and disseminates required medical and administrative documentation prior to, during, and following appointment. Scans required documentation into electronic health record or other designated health record system.
2017-Present, AFE Tier 1, PG/POC/Team lead for SD Force, Amazon Distribution Center, San Marcos, Texas
Ensured CDC compliance with all COVID-19 guidelines with regards to safety protocols
Performed temperature checks, health questionnaires, and other risk management requirements as assigned
Packaged orders accurately and swiftly in accordance with Amazon requirements
Followed all safety requirements to ensure order fulfillments were met on time and accurately
2014 – 2017, Medical Records Associate, Goodwill Industries, Contract Services, San Antonio, Texas
Audit received medical/dental records against an attached transmittal sheet to ensure contents match
Enter identifying record data into management database including loose unattached documents
Review contents of records to ascertain whether all required documents are present and accurate
Work with medical/dental treatment facilities (MTFs) to recover missing documents and/or correct inaccurate documents
Send records of deceased members to the Veterans Administration (VA) Records Management Center
Send records containing medical claim letters to the Regional VA office responsible for processing the claim.
Perform final quality check of records contents and prepare for mailing to appropriate VA medical facility or VA records management facility. Identify incomplete records within attached cover letter
Provide excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner
2010 – 2012, Direct Support Professional I, San Antonio Support Living Center, San Antonio, Texas
Respond to patients needing routine and emergency care
Responsible for training specified individual with developmental delays in routine and crisis situations
Groomed, bathed, fed, observed, and reported conditions of persons being cared for
Displayed strong interpersonal skills by interacting with persons served therapeutically, participating in individualized training and/or active treatment programs
Accurately document the behavior(s) of the persons served throughout the daily schedule, including response to home activities, home training and unusual incidents
Supervised 6 employees and was person in charge of a floor of 23 patients
2007-2012, Owner Get Floored, San Antonio, Texas
Installed Flooring for multiple clients
Established lead generation that led to clientele
Marketed business to develop new business
Maintained all bookkeeping regarding business
2006 – 2007, Lead Cashier and Infant Department Lead, Fallas Paredes, San Antonio, Texas
Counted money out at the end of each shift ensuring that drawer was balanced
Restocked shelves in store as necessary
Pulled stock from supplies and shelves according to demand
Set items in the department according to fashion
Managed and assigned all break times for cashiers in the store
Performed voids on items when cashiers keyed the wrong data into the register
Performed refunds to customers as necessary
2006, Intern, The law offices of Dominic Carvajal, P.C., Floresville, Texas
Set-up consults for new clients when requested
Answered phones and screened phone calls
Managed time spent on a case for billing purposes
Performed duties as a runner
Billed clients for services performed in the law offices
Pulled and filed documents; prepared office automation documentation such as fax and coversheets
Prepared and mailed documents utilizing a postage machine
2004 – 2005, Cashier and Flow Team (Night Shift), Target, San Antonio, Texas
Scanned items and priced according to the store policy
Folded and packaged items into bags
Handled large cash exchanges and recommended Target card to customers
Processed credit applications
Unloaded truck with incoming inventory
Organized boxes based on the contents and location in the store
Determined whether the items are back stock or needed on the floor
Learned to use the hand-held scanner to see what is needed on the floor
Learned to pull items from the stock room
Opened boxes with a box cutter and put items in their proper location
2000 – 2002, Cashier, Bill Miller Bar-B-Q, Universal City, Texas
Took orders and operated cash register
Handled cash, credit and debit card exchanges
Packaged food for take-out orders
Ran the short order cook lines and delivered food to customers
Sliced meat using an industrial meat slicer
Sanitized store equipment and ensuring that it met health code requirements
Helped manage store labor hours by assigning shifts and work duties
Assisted in ordering food based on the average use per day
EDUCATION
Career Point Institute, Legal Secretary, San Antonio, Texas 2006
South San Antonio High School, San Antonio, Texas 2003
American College Consortium, Paralegal, Amazon San Marcos 2019
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