Operations Coordinator & Administrative Support

SCOTT FILLIUS

Medford, NJ 609-***-**** ***********@*****.***

Professional Highlights

•5+ years supporting day-to-day business operations.

•Experienced coordinating schedules, records, and administrative workflows.

•Advanced Microsoft Excel and Google Workspace user.

•Uses AI tools to improve documentation and operational efficiency.

•Experienced working independently in remote environments.

Professional Summary

Operations-focused professional with 6+ years of experience coordinating scheduling, recordkeeping, and customer-facing processes across retail, family business, and independent analytical work. Skilled in process improvement, data accuracy, and workflow coordination, with strong proficiency in Microsoft Excel, Google Workspace, and AI productivity tools. Known for staying organized under shifting priorities and keeping operations running smoothly with minimal oversight.

Key Achievements

•Supported daily business operations over 5+ years in a family-owned business.

•Built structured Excel reporting systems to improve operational tracking.

•Used AI tools to streamline documentation and recurring administrative tasks.

•Managed multiple responsibilities while maintaining organized records and schedules.

Core Skills

Operations Coordination • Administrative Support • Scheduling • Process Improvement • Workflow Coordination • Records & Document Management • Data Entry • Email Management • Report Preparation • Customer Support • AI Productivity Tools • Attention to Detail • Time Management

Professional Experience

Operations Coordinator Family Business2019 – Present

•Coordinated daily scheduling, customer communications, and recordkeeping for 50+ customer interactions per week, supporting consistent day-to-day business operations.

•Resolved customer inquiries and service issues across email, phone, and in-person channels, maintaining strong client relationships and repeat business.

•Maintained 1,000+ customer and operational records with a high level of accuracy to support reliable reporting and informed decision-making.

•Identified opportunities to streamline administrative workflows, reducing repetitive tasks and improving day-to-day efficiency.

Customer Service Associate Wawa2024 – 2025

•Delivered consistent, accurate customer service during high-volume retail shifts, balancing multiple priorities under time pressure.

•Processed 150+ transactions per shift while maintaining cash-handling and payment accuracy, following established procedures.

•Monitored and maintained inventory levels, coordinating with team members to keep stock organized and available.

•Collaborated with coworkers and management to keep operations running smoothly during peak periods.

Volunteer Customer Service Assistant Community Events2019 – Present

•Coordinated logistics and on-site support for community events, helping ensure smooth check-in and visitor flow.

•Answered visitor questions and resolved concerns in real time, representing the organization professionally.

•Partnered with fellow volunteers and event organizers to keep activities on schedule and operations on track.

Independent Market Analyst Self-Employed2019 – Present

•Created Excel and Google Sheets tracking systems used to monitor 2,000+ trading records and performance metrics.

•Produced recurring reports to evaluate trading performance, identify trends, and improve operational consistency.

•Automated portions of research and documentation workflows using AI productivity tools, reducing manual administrative work.

•Developed and followed risk management procedures to maintain disciplined, consistent processes.

Technical Skills

Microsoft Excel (Pivot Tables, XLOOKUP, Conditional Formatting, Data Validation) • Microsoft Word • Microsoft Outlook • Microsoft PowerPoint • Microsoft 365 • Microsoft Teams • SharePoint • Slack • Google Workspace (Docs, Sheets, Calendar, Drive) • Zoom • Asana • Trello • Monday.com • ChatGPT & AI Productivity Tools • Email Management • Data Entry • Internet Research

Certifications

•Google Data Analytics Certificate (In Progress)

•Expected Completion: August 2026

Education

Burlington County Institute of Technology

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