Customer Service & Behavioral Support Professional

OBJECTIVE

To obtain a challenging

UI/UX Designer position

where my creativity,

problem-solving skills,

and experience

in designing engaging

and user-friendly interfaces

can be utilized to enhance

user experiences

and drive business

objectives.

STEPHANIE LEDESMA

CUSTOMER SERVICE REPRESENTATIVE

BEHAVIORAL TECHNICIAN

GROUP HOME SUPERVISOR

CHILD CARE WORKER

TEACHERS ASSISTANT

As the person I am, I take pride in all work fields I work in, and I always bring my game face along with my best ideas. I am always at my best with reliability and timing as I hate unfinished task. I also like to be very organized and on time. I take pride in every position I work in and will always do my best.

CONTACT

********************@*****.***

623-***-****

Glendale, AZ

EDUCATION

SCHOOL OF FINE ART

BFA, Graphic Design

20XX

SKILLS

Phone Etiquette

Child Care

Microsoft Knowledge

Some IT knowledge

EXPERIENCE

DEXIAN- MARCH 2026-CURRENT ROLE:

AS A CSR HERE AT DEXIAN, I AM RESPONSIBLE FOR ANSWERING ALL CALLS THAT COME IN TO ASSIST WITH ADDITIONAL INFORMATION SUCH AS HOW TO OBTAIN OR RENEW A PASSPORT. I ALSO ASSIST WITH TRANSFERING CALLS TO THE CORRECT DEPARTMENT FOR WHICH THE CALLER IS TRYING TO GET A HOLD OF.

MAXIMUS- NOV 2025-FEB 2026

AS A CSR AT MAXIMUS, I WAS RESPONSIBLE FOR ANSWERING CALLS AND ASSISTING WITH HELPING PEOPLE APPLY FOR HEALTHCARE WHICH INCLUDED ME SITTING ON THE PHONE FOR 1-4 HOURS DEPENDING ON HOW MANY PEOPLE WERE APPLYING. I ALSO ASSISTED WITH HELPING OTHERS WHO NEEDED MEDICARE.

TENDER HEARTS LLC- NOVEMBER 2024-JUNE 2025

MY ROLE HERE AT TENDER HEARTS WAS A BT (BEHAVIORAL TECH) I ASSISTED THE CHILDREN THAT LIVED IN THE HOME WITH LAUNDRY, DISHES, SHOWERS, COOKING DINNERS AND OTHER HOUSE DUTIES, I ALSO WOULD HAVE TO PICK UP AND DROP THESE KIDS OFF TO THEIR DAY PROGRAMS FOR THE DAY. WE ALSO WOULD ASSIST WITH MEDS AND TAKING THEM TO DO OUTDOOR ACTIVITIES.

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