Remote Data Entry, Remote Customer Service, Remote Supply Chain
Resume:
Mary Forster
*********@********.**.***
OBJECTIVE
Experience working in general public offices, remote/remotely, manufacturing, distribution centers and small businesses. Interface well with others at all levels via in person or through calls. I am driven, detail oriented, multi-tasker and a team player. I learn new things quickly and take the initiative to understand and grasp the company I work for and the position I am hired for. Caring and hardworking, great communication, customer service, data entry, and office support skills. Obtain a position within the company utilizing my skills and dedication.
SKILLS
MS Word, Excel, Publisher, Outlook, Windows, Internet, Right Fax, AS400, RPMS, MAGIC, SIMS, SouthWare, Metrofax, PowerPoint (some)
Typing 55-60 wpm
Data Entry 7,000 kph
EMPLOYMENT HISTORY
October 2012 – June 2026 Sempermed USA, Inc./HARPS USA, Inc., Clearwater, FL
Customer Service Coordinator/Supply Chain Coordinator/Supply Chain Customer Service Specialist/Buyer DS
Processed orders into SouthWare system, checked the Customer Service email box and routed emails or printed out orders, answered phone calls and assisted customers on the phone, processed freight claims to LTL carriers, wrote up credit requests, assisted team lead as backup for when she was off. Setup new customers into system, trained new customer service reps and also trained sales reps on how to place sample orders online, had specific customers that I assisted. Maintained basic office machinery. /Track & Trace all inbound containers, update SouthWare system with any updates, schedule delivery appointments for incoming containers into all warehouses, schedule & track inbound containers for customers, received in containers once they were delivered to the warehouses, research shipping discrepancies from factory to warehouses, work with all warehouses when needed, assist with FDA holds, assisting co-workers when needed, staying up to date with ocean carriers and what is currently going on. Worked remotely when needed and made sure all tasks were done. /Handle all drop container purchase orders from customers, place them to the factory, track all inbound containers for customers, update SouthWare with any updates, scheduled or provided delivery appointments with customer and truckers, received shipment into system once customer received container so that they could be invoiced, researched any shipping discrepancies when needed, create and send out weekly updates to customers regarding their containers, run daily supply chain flash, create reports when requested through the SouthWare system and into an Excel spreadsheet, created a paperless system so no more printing out paperwork and all transferred to PDF, research all invoices when related to supply chain and sign off on them, work with ocean carriers, handle FDA shipments, work with Regulatory Affairs on FDA holds/reviews, customer complaints, and issuing credits, assisting co-workers when needed. Worked closely with Sales reps, Leadership, and Managers when needed reports or assistance. Worked remotely when needed and made sure all tasks were done.
March 2012 – October 2012 USBRI Inc, Clearwater, FL
Data Entry/Customer Service
Inputted all filings into SAM system via internet. Fillings were for clients who needed to register with the Federal Government to bid on contracts or apply for grants. Answered incoming calls and assisted customers with questions and directed them to where they needed to go. Maintained basic office machinery. Filed clients when they were completed.
May 2010 – February 2012 Hit Promotional Products, Largo, FL
Detailer
Received faxes for orders and detailed order in AS400 to get ready for data entry. Verified right account number and general information. Help other co-workers with orders when necessary. Matched art with orders to be processed and sent it to order entry. Answered incoming emails and distributed faxes from email to correct person. Maintained basic office machinery.
September 2007- February 2010 Corvest Spv LLC, Largo, FL
Data Entry/Pre Entry
Inputted all incoming orders into MAGIC system. Verified right account number and general information. Set up new customers in the system. Help other co-workers with phones when necessary. Inputted all employee orders. Received all orders for regions that was assigned and looked up account numbers, pricing, decoration methods and all other general information and supplied information on incoming orders before going to data entry. Help other co-worker’s and supervisor’s when necessary. Maintained basic office machinery.
May 2004 – September 2007 Westaff/Ace Beauty Company, Clearwater, FL
Inside Sales/Receptionist
Coordinated multi line telephone system. Maintained basic office machinery. Greet incoming customers/clients and called the appropriate person. Put outgoing orders from the day before in order for ACE/ISR/EA. Updated phone list for company using Microsoft Excel. Input customers into computer system when A/R needed help. Put together store paper in order for the night shift. Scheduled meeting’s into book when manager’s needed a room. Maintained incoming mail and put in mailboxes. Helped other co-workers with work when necessary. Input orders in Sims system for customers when they call, call on customers weekly and help with any problems or questions they may have. Send out monthly promotions each month, sent mailings for new customers, maintain a monthly and quarterly goal.
July 2003 – May 2004 Personnel One/Coldwell Banker, St. Petersburg, FL/Seminole, FL
Receptionist/Temporary Assignment Employee
Coordinated multi line telephone system. Managed message center for 30 agents working for the company and also two office employees. Maintained office filling system for efficient access to necessary documents. Maintained basic office machinery and office supply inventory. Supplied marketing information for agents to use. Help office assistant with her work when necessary. Put in listings into a program called MLS and Trident. Used Microsoft Publisher to create window flyers. Selected ads for open houses or general to get published in St. Pete Times and Tampa Tribune. Made files for agents to use whether it was a sale or listing for a home. Typed Sales Meeting agenda for manager. Used paging system called InfoRad off computer to page agents with messages.
March 2002 – July 2003 Alpha Personnel/Ablest/LFA, St. Petersburg, FL
General Office Clerk/Temporary Assignment Employee
Coordinated multi line telephone system. Maintained office filling system for efficient access to necessary documents. Maintained basic office machinery and office supply inventory. Coordinated marketing information to be mailed to clients and customers. Help with server and computer questions and forms. Update files in computer and add files to computer and server. Maintain commissions with an accounting program called RPMS.
February 2001 – September 2001 Universal Labeling Systems, St. Petersburg, FL
Receptionist/Administrative Assistant
Coordinated multi line telephone system. Managed message center for 50 company employees. Maintained office filing system for efficient access to necessary documents. Created work orders for ongoing customer repairs and documentation. Maintained basic office machinery and office supply inventory. Coordinated marketing information to be mailed to potential clients.
December 2000 – February 2001 Spherion, Seminole, FL
Administrative Assistant/Temporary Assignment Employee
Maintained office filing systems already in place. Researched information as needed for ongoing company inquiries. Contacted client resources to verify customer information, generated correspondence and documentation for customer files as needed.
October 2000 – December 2000 KTS Staffing Services, St. Petersburg, FL
Administrative Assistant/Temporary Assignment Employee
Assigned a specific customer account group to maintain records. Verified electronic sound files submitted by doctors and attached them to appropriate patient account archive in a patient database. Collated and distributed incoming faxes to appropriate account executives. Correct and update patient file information such as name, social security number, etc. Achieve daily work goals set by supervisor to maintain efficient work group habits and pace with constant incoming information to be processed.
June 1998 – October 2000 Adva-Lite, Largo, FL
Assembly/Printer/Packaging
Verified all parts on hand and assembled product. Responsible for efficient operation of assembly line machinery assigned for specific work task. Responsible for coordinating specific customer logo coloring with output. Achieve hourly and daily quotas to maintain and coordinate customer orders. Locate and assemble appropriate size boxes and interior packaging for product to be shipped. Document packaging with customer and product information.
January 1998 – June 1998 Bob Evans Restaurant, Pinellas Park, FL
Hostess/Cashier
Greet incoming guests, verify number of people in-group and assign appropriate seating. Coordinate and maintain distribution of incoming guests with wait staff. Answer incoming phone inquiries. Collate menu updates. Provide change and receipt at point of sale prior to guest leaving premises.
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