Financial/Banking Customer Service Representative
Resume:
CONTACT
■ No. *, Molave St., Bonville
Balayan, Batangas,
Philippines 4213
****************@*****.***.**
EDUCATION
BS in Business Administration
Major in Business and
Operations Management
De La Salle University-
Dasmariñas
2009-2013
Dasmariñas, Cavite
SKILLS
• Communication skills
• Multitasking and Time management
• Customer Account Management
• MS Office and CRM
• Data Entry and Maintenance
• Ability to work well with other people and establish good relationship.
• Attention to detail
• Self-motivated, initiative, high level of energy
• Enjoys sharing knowledge and encouraging
development of others to achieve specific team
goals.
• Has knowledge and experience in clerical duties
such as filing, encoding data, photocopying, among others.
• Amazon SEO & Listing Optimization
• Keyword Research (Helium 10 / Jungle Scout)
• Welcoming, friendly, caring, approachable.
• Willing to continuously learn and grow.
CAREER OBJECTIVE
Knowledgeable and dedicated customer service professional with experience in customer service and banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
EXPERIENCE
HORISON MARKETING
Junior Amazon SEO Specialist
February 9, 2026 – May 29, 2026
• Conducted keyword research and optimized product listings to improve organic rankings on Amazon.
• Crafted compelling product titles, bullet points, descriptions, and backend search terms aligned with the A9/A10 algorithm.
• Assisted in creating and managing A+ Content and Amazon Storefronts to enhance brand presence.
• Performed competitor and market analysis to identify ranking opportunities and content gaps.
• Performed basic troubleshooting for listing issues such as suppressed listings, stranded inventory, and content errors to ensure listings remain active and compliant.
• Knowledgeable in using Amazon Flat Files to bulk upload, update, and manage product listings efficiently across multiple ASINs.
EAST WEST BANKING CORPORATION
Customer Service Associate (Consumer Loans)
July 2017 – December 2017
• Attends to customers' inquiries, requests and complaints via phone and email.
• Ensures that inquiries, requests and complaints are monitored and done accurately and on a timely manner.
• Processes requests regarding their auto loan account.
• Documents all customer inquiries, complaints and requests using the appropriate call entries.
• Prepares amendment of contracts for requests such as change in due date, lumpsum payment and reduction of term.
BANK OF THE PHILIPPINE ISLANDS (BPI)
Phone Banking Specialist
February 2016 – May 2017
• Deals with customer service and able to deliver quality project to the bank's clients.
• Answers a per day average of 60 bank's client calls regarding queries on products and services.
• Familiar with the Bank's products and services especially in deposits, credit cards, online and mobile banking. METROPOLITAN BANK & TRUST COMPANY (METROBANK)
Loans Division – Consumer Operations Department (LOD-COD) Loans Processor
November 2013 – February 2016
• Processes bookings of auto and home loans
• Handles car/home loan documents for booking
• Ensures completeness sort out of documents
• Coordinates with car dealers and other clients
• Encodes approved car/home loan documents
• Assigned in auto loan accounts payable
• Encodes LIS to the Commercial Loan System.
• Seeks approval from Loan Officer then post to Mosaic System.
• Balances of days transaction as against MOSAIC System
• Segregates of posting media and related documents for submission to BRU, Branch and File Copy
• Credits loan proceeds as well as the debiting of loan payments, charges, and fees from the deposit account of the clients maintained with the bank.
SHEKAINAH GANUELAS ALARAS
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