Customer Service & Hospitality Professional

Kamaris Rhodes

Charlotte, NC

***************@*****.*** 757-***-****

PROFESSIONAL SUMMARY

Customer-focused professional with 3+ years of experience in hospitality, retail, and fast-paced service environments. Skilled in handling customer inquiries, resolving concerns, multitasking, and maintaining professionalism under pressure. Experienced with POS systems, payment processing, phone communication, and delivering exceptional customer experiences. Strong communication and problem-solving skills with the ability to quickly learn new systems and adapt to fast-paced work environments.

PROFESSIONAL EXPERIENCE

Bartender

Kickback Jack’s Sports Bar & Grill – Suffolk, VA

2022 – Present

Deliver exceptional customer service in a high-volume, fast-paced environment

Handle multiple customer requests while maintaining professionalism and accuracy

Resolve customer concerns quickly to ensure satisfaction and repeat business

Process cash and credit card transactions using POS systems

Build strong relationships with customers through friendly and attentive service

Collaborate with team members to maintain efficient operations during busy shifts

Demonstrate strong multitasking and communication skills under pressure

Crew Member

Sonic Drive-In – Suffolk, VA

2021 – 2022

Provided fast and friendly customer service in a high-demand environment

Took customer orders accurately through drive-thru headset systems and in-person interactions

Processed payments and maintained order accuracy

Addressed customer questions and resolved issues efficiently

Worked closely with team members to ensure smooth daily operations

Benefits Call Center Representative

Conduent – Suffolk, VA

2019 – 2022

Supported customers by answering inbound calls related to employee and retiree annuity benefits

Assisted callers with retirement-related inquiries, benefit information, and general questions regarding their benefits

Managed a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions

Strong attention to detail, communication skills, and empathy are essential when handling sensitive customer information

SKILLS

Customer Service & Customer Support

Phone Communication & Active Listening

Conflict Resolution & Problem Solving

Multitasking in Fast-Paced Environments

Data Entry & POS Systems

Cash Handling & Payment Processing

Google Suite (Docs, Sheets, Gmail)

Microsoft Office (Word, Excel)

Team Collaboration

Time Management

Professional Communication

Adaptability & Quick Learning

AVAILABILITY

Open availability, including evenings, weekends, and holidays.

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