Customer-Focused Administrative and Sales Professional
Resume:
TIASHANNA BURKE
Queens, NY 11413
Professional Profile: Motivated and customer-focused professional pursuing a Master of Business Administration with experience in customer service, office administration, hospitality, education, and insurance sales. Strong communication, typing, and organizational skills with proven ability to answer emails promptly, manage administrative tasks, and provide excellent customer support. Adaptable, detail-oriented, and experienced working in fast-paced and multicultural environments..
Skills Profile:
Email and correspondence management
Customer service and client relations
Data entry and administrative support
Microsoft Office Suite (Word, Excel, Outlook)
Financial reporting and payroll support
Multitasking and time management
Team supervision and staff training
Professional written and verbal communication
Time management and organizational expertise
Education:
2023- 2025 CUNY Brooklyn College
Master’s in Business Administration
2015- 2019 Caribbean Maritime University
BSc. Customs Processing, Freight Forward and Immigration
Achievements:
Certified in Business Studies
High school Diploma
Extracurricular Activities:
Member of 6th form Association - The Queen’s School
Work Experience:
Insurance Agent
Bankerslife (January 2026- Present)
Meet with clients to discuss their financial situation, while making appropriate solutions for their different needs.
Provide superb customer service.
Identifying new clients through personal interactions and company lead to expand book of business.
Front Of House Manager
Donald’s Pancake House (April 2025- November 2025)
Handling customer complaints/ or inquires, while providing customer service.
Supervise and monitor training for new hires.
Financial duties such as “sales report, payroll and monitoring labor cost.
Front Desk agent/ Night Audit
Crown Reef Hotel (September 2024- April 2025)
Balancing the financial transaction of each day, then prepare the reports for management and other departs.
Assisting guess with late check-in or room purchase.
Post room charges, prepare invoice and process all payments as needed.
Tutor
GS Academy (Remote, September 2022– August 2023)
Supported students in understanding school subjects while fostering a comfortable environment for learning.
Adapted teaching methods to suit individual student needs.
Assistant Language Teacher
Interac Link (Japan, March 2020– May 2022)
Created lesson plans to educate students about global cultures.
Developed presentations to help students articulate their ideas effectively.
Encouraged daily use of simple language expressions for practical communication.
Supervisor
Happy Customer (Jamaica, June 2019– January2020)
References:
●Available upon request.
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