Customer Service & Administrative Assistant
Resume:
Margaretta Patman-Merrill
Murfreesboro Tn,37128
Objective
To find fulltime employment with a company or organization that will utilize my knowledge, skills, and ability as they pertain to customer service, administrative function, or hospitality.
Education
High school diploma Saginaw High School
Work readiness certification Saginaw Mi.
Skills & Abilities
Computer and Data Entry
Experience in the use of WordPerfect 531
Experience in the use of Startel System
Able to date at a speed of 50wpm.
Customer Service
Recognizes the need to put customers first.
Able to diffuse tense situations and handle property customer complaints.
Communication
High effective interpersonal skills
Excellent communication both oral and written.
Switchboard operation
Experienced in operating a switchboard to relay and rough messages.
Experience
Operator- Nissan-2020- 2024
Pack and ship.
Use of handheld equipment- Datalogic Scorpio computer
Locate and organize material for different PDC centers.
Read orders to separate different PDC centers and their product.
Customer service expert- Tax Central USA-2014-2020
Answered and directed incoming calls in a courteous and professional manner.
Maintained call records.
Received and adequately addressed customers complaints.
Documented and maintained records of customers interactions and transactions.
Customer service expert-Stericycle -2009-2014
Monitored alarm system to maintain secure conditions.
Relayed and routed verbal and written messages via fax alpha paging and texting
Used radio telephones and emails to stay in constant contact with staff.
Assistant Manager -The Variety Corner-2006-2009
Provide exceptional customer service while carrying out the directives of the manager.
Monitored and maintained store inventory.
Coordinated daily store operations.
Helped coach and support new and existing sales associates.
Communicated with clients to determined consumer needs.
References available upon request
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