Business Development & Sales Operations Leader

ASIA ESTERAK

Business Development & Sales Operations Leader

Salisbury, MD • 323-***-**** • ***************@*****.*** PROFESSIONAL EXPERIENCE

Business Development Manager The Car Store — Salisbury, MD Mar 2024 – Present

• Managed end-to-end BDC operations for independent dealership

• Handled customer inquiries, follow-ups, and problem resolution

• Utilized VIN Solutions CRM to track leads, appointments, and outcomes

• Processed receipts and supported debt collection activities Senior Sales Manager Ashley Home Store — Delmar, DE Mar 2021 – Dec 2023

• Coached, motivated, and developed high-performing sales teams

• Led daily huddles and store meetings to drive engagement and results

• Assisted in closing complex sales and improving selling behaviors

• Managed inventory, showroom standards, scheduling, payroll, and reporting Business Development Center Manager The Car Store — Salisbury, MD Oct 2019 – Mar 2021

• Oversaw all BDC communications and appointment scheduling

• Maintained CRM accuracy and customer follow-up processes

• Supported accounting through receipts and collections Manager / Co-Owner The Happy Cat Collective — Los Angeles, CA Jan 2015 – Jun 2018

• Managed daily operations for medicinal and adult-use cannabis collective

• Oversaw inventory, ordering, and compliance-related data entry

• Built and managed company website and social media platforms

• Handled opening, closing, and customer experience standards EDUCATION

Columbia College Hollywood — Tarzana, CA

Coursework in Film & Media

Vasquez High School — Acton, CA

CORE SKILLS

CRM Systems (DriveCentric, VIN Solutions) • Customer Experience Leadership • Sales Coaching & Team Development • Microsoft Office & macOS • Operations & Inventory Management • 100 WPM Typing Speed

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