UKG/Kronos Technical Lead (Workforce & Absence)
Resume:
Achal Shah
UKG Technical Lead
************@*****.***
I am a highly skilled and resourceful person in Information Technology with a super ethics and computer engineering background. Strong multitasker able to handle simultaneous complex programs and troubleshoot tasks with full accuracy and efficiency. Looking for a challenging position in a renowned organization where I can contribute towards the growth of organization in the ERP and HCM application field using my expertise, knowledge and skills.
● I have experience as Kronos Consultant with specialization in Kronos WFC, Oracle E- Business Suite applications and extensively worked on Data integration tools like Connect & WIM also versed in integration of systems between HRMS and various Payroll systems.
● Done complete implementation of Kronos Workforce V8.0 and Kronos HR V8.0 suite. Environment had 32 stores and 2000 employees using pre-populated timecards for exempt employees and centrally- managed clocks for hourly employees interfacing to ADP PCPW for payroll.
● Well versed with modules from Kronos 8.0 Scheduling, Labor costing, Schedule changes and postings, accrual balance updates, vacation approvals, and timecard status changes can now be instantly delivered to the employee device of choice be it smart phone, desktop, or Kronos InTouch time clock.
● Experience to work with JDA to implement errata log files with Kronos modules. Developed process, procedures and training materials for the Kronos Cloud Hosted Operations team, this information was shared out to other Organizations and was housed at a central repository to be used for reference.
● Led a UKG team of 3 members, overseeing daily operations, task assignments, and performance monitoring to ensure timely and quality delivery of workforce management solutions.
● Certifications completed for Absence: Accruals Deployment courses, Analytics Deployment courses, Scheduling Deployment courses and Technical Deployments courses from UKG Knowledge map.
● Expertise in customizing Kronos Workforce Central Versions 6.3 to 8.1 and UKG Pro WFM.
● Skilled in implementing, configuring, and supporting Workforce Central 8.1 to optimize labor management and compliance.
● Knowledge in working with WFC Version 8.x and expert with Kronos Workforce Central Versions 5.0, 5.1, 6.0, 6.1, 6.2, 7.1, 7.2. Responsible for the successful implementation of the various components of Labor Management Account Implementation projects through the effective execution of ADP implementation methodology using excellent functional, technical and project management knowledge and skills.
● Strong experience in Development and maintenance of various DMC systems including Lawson, Workforce Integration Manager in order to develop interfaces and translation tables. Expertise with Time Card Management, Employee Accrual Maintenance, Security Access and Process profiles for Managers and Integration of Kronos with Oracle HR system.
● Extensive Experience on various Kronos modules like workforce timekeeper, accruals, advanced scheduler, forecasting, attendance and Kronos workforce central upgrade.
● Successfully spearheaded the end-to-end migration from UKG Workforce Central
(WFC) to UKG Pro Workforce Management (WFM), serving as the primary point of contact from the customer side.
● Expertise in gathering the requirements from the customer for their pay policies and configured PTO, Pay Cycle, Vacation. Experience on various Kronos modules like Workforce Timekeeper, Accruals, Activities, Leave, Attendance, Advanced Scheduler and Forecaster.
● Familiar with DBMS and able to handle SQL to manage and retrieve data from the database. Experience in Workforce Integration Manager (WIM) Interface configuration for updating Kronos and extracting data.
● Advanced Kronos experience with configuration of pay policies, schedules / schedule groups, system configuration, and accruals. Excellent knowledge of Kronos Scheduling and Kronos people record / profile modules.
● Managed and prioritized the full lifecycle of high-priority Incidents and service requests (Tasks) via the ServiceNow IT Service Management (ITSM) module, consistently resolving critical issues within SLA targets.
● Hands on experience working in Kronos My Time, Kronos My Scheduling (Kronos Schedules or Schedule optimization) and Kronos Navigator. Experience with DBMS concepts creating and modifying live and materialized views. Knowledge of activities, record manager, and analytics modules and developing interface from Kronos workforce timekeeper to HMS payroll for attendance reporting.
● Conducted comprehensive training sessions for end-users on UKG Pro WFM functionality, ensuring smooth adoption and utilization.
Experience
Kaiser Permanente / TCS (Nov 2024 to March 2026)
Kronos Lead Engineer
Remote
• Led end-to-end implementation and support of UKG Pro WFM and Oracle HCM Cloud modules including Core HR, Payroll, Absence Management, and Time & Labor.
● Developed integration interfaces using REST/SOAP APIs and middleware tools for seamless data exchange between Oracle HCM, UKG, and third-party systems.
● Provided end-user training and created detailed documentation to improve user adoption and system efficiency.
● Partnered with leadership to define business-critical metrics, ensuring analytics align with organizational objectives.
● Gathered and analyzed business requirements to configure HCM modules aligning with organizational HR processes.
● Designed and executed automated test cases in UKG TestAssure to validate end-to-end functionality of UKG Pro WFM modules including Time & Attendance, Scheduling, and Payroll.
● Designed, developed, and maintained Boomi integration processes to support seamless data exchange between UKG Kronos Workforce Management and downstream/upstream systems.
● Coordinated cross-functional collaboration between internal stakeholders and external UKG consultants to align project goals, resolve issues, and drive adoption of new system functionalities.
● Implemented regression testing strategies using TestAssure, ensuring system stability and accuracy after upgrades, patches, and configuration changes.
● Designed and managed Datahub pipelines to extract, transform, and load (ETL) workforce and HCM data from UKG Pro WFM into downstream systems and reporting platforms.
● Designed and executed data migration strategies between Oracle HCM and UKG systems, ensuring data integrity and compliance.
● Resolved production issues promptly, ensuring compliance with SLAs and enhancing overall user satisfaction.
● Configured and maintained business processes and approval workflows in both platforms to optimize HR service delivery.
● Developed and optimized custom datasets, queries, and data models in UKG Datahub for payroll, scheduling, compliance, and HR analytics.
● Provided strategic guidance and technical support throughout the migration process, including data validation, user training, UAT, and post-go-live support, ensuring a smooth transition with minimal disruption.
● Validated system integrations between UKG Pro WFM, HRIS, Payroll, and third-party applications through TestAssure automation.
● Managed HCM configuration tasks, including defining jobs, positions, grades, and compensation structures within Oracle HCM and UKG.
● Developed Boomi APIs and web services to enable secure and scalable system-to- system communication.
● Designed and tested inbound/outbound interfaces with benefits providers, payroll vendors, and time tracking tools.
● Created and executed test scripts for unit, integration, regression, and user acceptance testing across UKG and Oracle HCM.
● Played a pivotal role in HR system harmonization during mergers and acquisitions by aligning data structures and business rules across UKG and Oracle HCM.
● Developed and implemented process improvements during the UKG Pro WFM migration, optimizing system configuration and enhancing overall workforce management efficiency.
● Provided end-user training and onboarding sessions for HR, Payroll, and Time & Labor teams on UKG platform usage.
● Mentored and upskilled team members on UKG Pro WFM functionalities and best practices, fostering a knowledgeable and self-sufficient team aligned with project goals.
● Provided expert-level support during UKG product upgrades, patch testing, and feature enablements, ensuring continuity and minimal disruption.
● Built and optimized Boomi AtomSphere integrations using connectors such as REST, SOAP, Database, FTP/SFTP, and Web Services.
● Developed complex SQL queries to extract, analyze, and report workforce data, providing actionable insights to stakeholders.
● Collaborated with cross-functional teams to identify requirements, troubleshoot issues, and deliver tailored solutions.
● Leveraged SQL and Crystal Reports to develop custom reports for performance monitoring and decision-making.
● Implemented real-time and batch integrations for employee data, timekeeping, scheduling, payroll, and labor metrics.
● Produced defect reports and root cause analysis from TestAssure results, driving improvements in system configuration and data quality.
● Developed and executed complex SQL queries in UKG Datahub for extracting, transforming, and analyzing workforce data.
● Delivered actionable insights by creating custom Workforce Analytics dashboards that visualize trends in attendance, productivity, overtime, and compliance.
● Monitored and resolved integration errors and maintained documentation for ongoing support and troubleshooting.
● Implemented data governance and security controls within Datahub, ensuring compliance with GDPR, SOC, and organizational policies.
● Implemented attestation processes in UKG Kronos to capture employee acknowledgments for time entries, shift changes, and policy compliance.
● Integrated attestation data with payroll and compliance systems, ensuring accurate documentation for audits and reviews.
● Provided training and knowledge transfer to client teams on leveraging TestAssure for ongoing regression and acceptance testing.
● Provided training and support to end-users on the importance of attestation workflows, improving compliance rates and user adoption.
● Configured attendance policies in UKG Kronos to align with organizational requirements, ensuring accurate tracking and compliance with labor laws. Cardinal Health Care (March 2021 to Oct 2024)
Kronos Lead Engineer
Remote
● Worked on support, analysis, change management, and implementation across the core WFC, Time and attendance, absence management, device manager and WIM modules in WFC 8.0 environments.
● Involved in performing analysis for developing Attendance/Payroll system, subsequent migration from MS Excel to automated system.
● Configured and optimized UKG Pro WFM Advanced Scheduler for efficient labor forecasting and shift planning.
● Performed data transformations using Boomi maps, profiles, and decision shapes to ensure accurate data flow.
● Integrated data from disparate sources (SQL Server, Oracle DB) within Cognos to create comprehensive reporting packages, providing a unified view of [Specific Metric, e.g., company-wide performance].
● Transformed complex raw data into clear, interactive dashboards and visualizations within Cognos, improving data accessibility and driving user adoption of analytical tools across departments
● Built real-time dashboards and advanced reports leveraging Datahub data to support business leaders in workforce planning and labor cost optimization.
● Leveraged Boomi's cloud-based integration capabilities to integrate cloud applications
(e.g., Salesforce, NetSuite) with on-premise systems, enabling real-time data synchronization and business process automation.
● Excellent knowledge of Kronos Scheduling and Kronos people record
/ Profile modules.
● Have worked extensively in setting up Access method Profile for the employees having different role working in remote and offices.
● Integrated UKG Datahub with BI tools (Power BI, Tableau, or Qlik) to deliver actionable insights and trend analysis across time & labor, payroll, and absence management.
● Used Boomi process reporting and monitoring tools to identify issues and optimize performance.
● Managed security configurations, including authentication, encryption, certificates, and role-based access.
● Experience in developing and managing applications that utilize geolocation APIs for real-time location tracking and notifications.
● Developed automated scheduling rules to align with business needs, compliance requirements, and employee preferences.
● Successfully integrated geofencing capabilities with existing CRM systems to enhance customer targeting and improve marketing strategies..
● Skilled in analyzing geofencing data to derive insights and improve user engagement andoperational efficiency.
● Facilitated the Agile development process by documenting, tracking, and managing User Stories and defects within the ServiceNow platform, ensuring traceability from requirements to deployment.
● Ensured compliance with relevant labour laws, regulations, and industry standards when configuring and using UKG Pro WFM.
● Enhanced schedule accuracy by leveraging UKG Advanced Scheduler’s AI-driven recommendations and compliance alerts.
● Responsible for solution build, unit testing and deployment of the application configuration and WIM Interfaces and building the respective documents.
● Led the successful implementation of UKG Pro WFM solutions for multiple clients across various industries.
● Supported UKG Pro / Kronos integrations involving employee master data, job assignments, timecards, accruals, and payroll exports.
● Provided end-user training and documentation on accessing and interpreting Datahub datasets for reporting and compliance purposes.
● Managed and prioritized the full lifecycle of high-priority Incidents and service requests
(Tasks) via the ServiceNow IT Service Management (ITSM) module, consistently resolving critical issues within SLA targets.
● Integrated scheduling workflows with UKG Timekeeping, Pay Rules, and Accrual Policies for seamless workforce management.
● Demonstrate proficiency in using Kronos Mobile for time and attendance tracking, scheduling, and other HR functions.
● Integrated legacy systems with modern applications and platforms using Boomi, enabling legacy data access, migration, and interoperability with cloud-based solutions.
● Ensured adherence to labour laws and regulatory requirements by configuring UKG Workforce Central to automate compliance checks, reducing the risk of legal issues and penalties.
● Led Workday HR integrations with UKG Pro and UKG WFM, ensuring seamless data synchronization for employee records, job changes, and payroll processing.
● Led the successful implementation of Kronos Mobile across a global organization with over 50,000 employees.
● Highlight any relevant certifications or training courses completed in UKG Pro WFM, such as UKG Pro Certified Implementation Consultant or UKG Pro Certified Support Consultant.
● Developed Connect interfaces for mass updates to Kronos HR.
● Developed reports and dashboards in UKG Pro WFM to track schedule adherence, labor costs, and employee availability.
● Executed end-to-end Change Management processes within ServiceNow, including impact analysis, risk assessment, and scheduling of changes, resulting in a 98% success rate for all production deployments.
● Integrated Kronos Mobile with the company's payroll system, eliminating manual data entry and improving accuracy.
● Leveraged the robust analytics capabilities of UKG Pro WFM to extract actionable insights, facilitating data-driven decision-making for workforce planning and performance management.
● Conducted comprehensive training programs for staff at all levels, empowering them to utilize the full potential of UKG Pro WFM and ensuring a high level of system adoption and proficiency.
● Provided ongoing training and support to employees and managers, ensuring effective use of Kronos Mobile.
● I have been part of the migration from Workforce central to Workforce Dimensions.
● Extracted and migrated employee data and punches/ pay code edits UKG Pro WFM.
● Developed custom connectors and components within Dell Boomi to facilitate smooth integration with UKG, addressing unique business requirements and ensuring a tailored solution for the organization.
● Trained managers and end-users on Advanced Scheduler functionalities, best practices, and compliance settings.
● Provided employees the ability to access, review and approve, or reject their timecards at the Kronos 4500 data terminals or online using a web-based tool with the help of ATK
(Attestation module).
● Configured and maintained Kronos Workforce Central 8.1 modules, including Timekeeper, Scheduler, and Attendance.
● My responsibilities include support, analysis, change management, and implementation across the core WFC, Time and attendance, absence management, device manager, data collection manager, SDM, and WIM modules in both the WFC 6.1 and 8.0 environments.
● Troubleshot and solving all problems in software and configuration in WFC suite specializing in Workforce Scheduler (WFS) in addition to Workforce Time Keeper.
● Worked on the new accrual setup, related changes (process profiles, access profiles, interface changes), Employee Migration to new accrual plans and Oracle to Kronos interface changes from end to end.
● Working on all functional and technical support of Kronos ERP software including current live products (Kronos Workforce Time Keeper and HR/Payroll 8.0).
● Acted as the go-to person for troubleshooting and providing technical support for UKG Workforce Central-related issues, resulting in minimal downtime and high user satisfaction.
● Led end-to-end configuration of Workforce Central 8.1 including setup of pay rules, work rules, holiday schedules, and shifts.
● Evaluated post-migration feedback and performance metrics, implemented enhancements and updates to WFD systems, and contributed to the continuous improvement of workforce management processes.
● Provided training and technical support to HR and payroll teams on Workforce Central 8.1 functionality.
● Provided training and mentoring on UKG and Workday payroll functionalities, enhancing team productivity.
● Implemented monitoring tools and processes to track system performance post-migration, identified areas for improvement, and optimized system configurations for efficiency.
● Managed data migration from legacy timekeeping systems to Workforce Central 8.1 during system consolidation project.
● Successfully managed the integration of UKG Workforce Central with other HR systems, creating a seamless flow of data and ensuring data consistency across the organization.
● Participated in upgrade testing and validation from prior Kronos versions to 8.1, ensuring data integrity and minimal downtime.
● Configuring accruals setup from Holiday setup to Accrual Plans in a Multi org Environment and Upgrading Custom reports and WIM interfaces to Kronos 8.0.
● Successfully deployed Workforce Central 6.0 (WFC) from an installed base of employees in WFC 6.2 to WFC 8.1.
● Acted as the primary point of contact for troubleshooting and technical support related to UKG Pro WFM, minimizing downtime and ensuring a high level of user satisfaction.
● Designed and executed complex workflow orchestrations using Boomi's workflow engine, automating business processes, and streamlining data flows across multiple systems and applications.
Johnson & Johnson (June2018 to Feb 2021)
Kronos Analyst
New York
● Worked in Support Kronos production application - Install, support and configure Kronos applications to include Workforce Central Scheduler for Healthcare and Optimized Scheduler.
● Configure and troubleshoot 4500-time clocks, mobile devices.
● Developed custom solutions and integrations to enhance system functionality and streamline processes.
● Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high - level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
● Test interfaces from Workforce Connect to Workforce Integration Manager.
● Entered individual payroll hours within the Payroll, Absence and Labor System (PALS).
● Developed a Healthcare System to manage the differentials of attendance and absence time for different HRIS Systems.
● Streamlined timecard approval workflow in WFC 8.1, reducing manager approval time.
● Built and maintained interfaces between Kronos WFC 8.1 and ERP systems such as SAP/PeopleSoft/Workday for seamless data exchange.
● Configured and tested Workday-to-UKG payroll integrations, ensuring proper tax deductions, benefit enrollments, and employee compensation updates.
● Piloted mobile access and biometric time capture solutions integrated with WFC 8.1 to enhance accuracy and reduce buddy punching.
● Configuration and data management with WIM and Kronos Connect also worked Tracked and reported individual absence to the Superintendent and Successfully engage in multiple initiatives simultaneously.
● Collaborated with cross-functional teams to gather integration requirements, conducted training sessions for stakeholders on Boomi integration best practices, and provided ongoing support and maintenance for deployed integrations.
● Led functional testing during version upgrade from WFC 6.3 to 8.1, documenting test cases and resolving upgrade issues.
● Configuration and management of WIM, Record Manager & Connect and worked Common setups, Hyper find queries, event manager and report setup.
● Edited timesheets to correct time punch issues. Ex. double punches, missing punches, added/removed Sick and Vacation hours, approved time in the manager's absence, etc.
● Involved in upgrading and configuring and deploying attendance templates.
● Created training documentation and conducted workshops for managers and employees on new features in WFC 8.1.
● Configure benefit plans according to company/state policies Design, build, test and deliver custom solutions when necessary to accommodate client requirements. This includes custom reports, workflows, web pages, and SQL processes.
● Configured advanced scheduling rules in WFC 8.1 to accommodate variable labor demand across peak and off-peak seasons.
● Developed Connect scheduling interface to build Kronos schedules from 3rd party software.
● Automated payroll validation reports using SQL queries, UKG Reporting tools, and Workday analytics, reducing manual errors.
● Successfully managed the integration of UKG Workforce Central with other HR systems, creating a seamless flow of data and ensuring data consistency across the organization.
● Proactively identified opportunities for optimization and enhancement within the UKG and Dell Boomi integration, leading to the implementation of continuous improvement initiatives to keep the system aligned with evolving business needs
● Developed Shift, Pattern, and Scheduling Templates for recurrent staff scheduling.
● Identified and corrected data set inconsistencies between HR and using Kronos, Connect and MS SQL Query Analyzer.
● Led payroll system migration projects, ensuring seamless transition and minimal disruption to HR and payroll functions.
● Have worked on HR Employee information maintenance from UltiPro system to Oracle and from Oracle to Kronos.
XPO Logistics (Sept 2015 to May 2018)
Kronos Analyst
Remote
● Qualified software builds pre-releases by testing builds, using Kronos application on customer hosted database (Oracle and or SQL) for customer compliance and release to customer.
● Researched, wrote, and edited test procedures used for upgrades; Modules include HR/Payroll, Timekeeper, Leave and Attendance, strong with configuring Pay Rules, Work rules, OT rules, pay code distributions, accrual calculations etc.
● Convert existing Crystal X custom reports to SSRS RDL reports using BIDS/VS 2008 and deploy to Kronos.
● Apply patches to Kronos WFC, update firmware on Kronos clocks as needed; apply Windows patches to Kronos application server as needed.
● Write all internal documentation and end user training materials for Kronos.
● Evaluate user needs and recommend best practices to implement new or improved Kronos functionality, create project plans, and develop, test, and implement new functionality/configuration; design test cases and manage/execute implementation projects for new/acquired divisions up to 300 employees.
● Worked on the new Kronos Connect interfaces, conduct internal/UAT testing, schedule interfaces to run via Windows Scheduler if required write, test, and deploy related Windows BAT files.
● Installed and configured WFC 5.1 including service packs to Database and Retained to rescue a stalled Kronos implementation.
● Identify a business need, problem or opportunity, define the nature of the solution that meets the need and justify the investment necessary to deliver the solution.
● Maintained requirements in Jira for tracking and testing purposes.
● Implemented Kronos applications on various mobile platforms; worked with Workforce Device Manager (WDM).
● Experience working with SQL relational database management systems. SQL scripting knowledge is a plus.
● Evaluate the work effort to complete requirements and UAT testing to provide project estimates, project plans, business impact analysis and project charters.
● Entered individual payroll hours within the Payroll, Absence and Labor System (PALS). Responsible for Documented systems architecture and completed detailed designs. Addressed and resolved general payroll related inquiries, directed staff in weekly departmental meetings regarding new hire orientations, organized complex travel schedules, accommodations and trip logistics for candidates, managed confidential personnel and medical records for all employees.
● Applied patches to Kronos WFC, update firmware on Kronos clocks as needed, apply Windows patches to Kronos application server as needed.
● Generated ad hoc reports for management by querying and analysing data for trends. Defined business processes, identified GAPs, evaluated requirements and change requests, managed scope and transferred knowledge.
● Developed and managed all the work plans, acted as the key client contact, handled all kinds of scheduling, ran all status meetings and compiled various reports.
● Assisted QA Team in designing the Test Cases and collecting the Test Metrics. Skills
Kronos * UKG * Workforce Management * Kronos Application Configuration * Employee Self Service * Monitoring * Reports * Pay Rule * Work Rule * SQL * SQR * Testing * Implementation * Version Upgrade * Mergers * Spin off * ITSM * HRMS * HRIS * Time & Labor Management * HCM * Workforce Timekeeping * Workforce Scheduling * Workforce Accruals * Workforce Device Manager (WDM) * Workforce Integration Manager (WIM) Education
American National University
MBA-IT (2013 to 2015)
Navrachana University
BCA (2010 to 2013)
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