Office & Operations Assistant Manager

Kristine Monopoli

Mansfield, OH 239-***-**** ****************@*****.***

Professional Summary

Customer Service and Billing Specialist with over 30 years of experience supporting customers, resolving account issues, and managing high volume communications. Skilled in billing inquiries, payment processing, order management, CRM systems, and problem resolution. Proven ability to work independently in fast paced environments while maintaining excellent customer satisfaction. Seeking a remote work from home customer service or billing position.

Core Skills

Remote Customer Support

Billing & Payment Processing

CRM Systems

Email, Phone, and Chat Support

Data Entry & Account Updates

Order Processing & Tracking

Problem Resolution

QuickBooks

Google Docs & Excel

Multi line Phone Systems

Customer Retention

Team Training & Support

Professional Experience

Customer Service Representative — Startek, Mansfield, OH (Aug 2024 – Present)

Handle high volume inbound calls and emails assisting customers with orders, billing questions, and account updates

Process payments, refunds, and billing adjustments accurately

Resolve complex customer issues through research and problem solving

Document all customer interactions in CRM systems

Assist customers with website navigation, orders, and troubleshooting

Maintain strong customer satisfaction through professional and empathetic communication

Customer Service / Office Support — Bernie's City Diner, Naples, FL (2020 – Present)

Answered multiple phone lines and responded to customer emails

Processed orders and entered customer data using QuickBooks

Managed inventory tracking using spreadsheets

Created shipping labels using UPS WorldShip

Assisted customers with product questions and order status

Assistant Manager — Calistoga Bakery, Naples, FL (2012 – 2014)

Managed daily operations including scheduling, reporting, and inventory

Trained and supervised employees

Maintained strong customer service standards

Monitored product quality and sanitation requirements

Assistant Manager / General Manager — Papa John's Pizza, Las Vegas, NV (2008 – 2012)

Managed staffing, scheduling, payroll, and inventory

Promoted from cashier to general manager within one year

Trained employees and maintained high service standards

Oversaw profit and loss and operational cost controls

Education

Associate Degree, Business Administration — SUNY Canton, Canton, NY

Certifications

ServSafe Certified

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