Production Line Packager & Customer Service Leader

ERICKA ALEXANDER

Memphis, TN *****

Email: **********@*****.***

Phone: 901-***-****

Education

Melrose High School, Memphis, TN Diploma, 2006

References

Available upon request.

Professional Profile

Production Line Packager with extensive experience in highvolume manufacturing, quality control, and safetydriven operations. Skilled in assembly line efficiency, machinery operation, and precision packaging. Strong leadership background with proven success supervising teams, improving workflow, and enhancing customer service performance.

Core Competencies

Assembly Line Operations

Production Line Efficiency

Precision Component Packaging

Machinery Operations

Troubleshooting Packaging Equipment

Environmental & Safety Standards

Delivery Driver Support

Team Leadership & Training

Professional Accomplishments

Production & Packaging

Contributed to a production line that consistently achieved 100% quality ratings while exceeding output targets.

Demonstrated strong accuracy in assembling units and components requiring precision.

Excelled in detailed scheduling and employee line placement to maintain workflow efficiency.

Performed thorough inspections of completed components to ensure compliance with specifications.

Leadership & Customer Service

Supervised a 35+ member driver support team.

Awarded for controlling labor costs and driver expenses (June 2005 & December 2005).

Led driver safety seminars and represented the company at community career fairs.

Promoted within six months to Supervisor of Inbound Customer Service.

Recognized for improving customer review scores and service quality.

Implemented training programs that increased outbound customer service sales.

Work History

Operator I International Flavors and Fragrances — 03/2024 to Present

Customer Service Manager Swift Transportation, Memphis, TN — 06/2019 to 03/2024

Packager Kellogg’s, Rossville, TN — 08/2012 to 06/2019

Delivery Driver Lyles Florist-Memphis, 6/2017-9/2019

Inspector American Snuff — 02/2009 to 02/2012

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