Administrative Assistant & Benefits Specialist
Resume:
Irene Acevedo
**********@*****.***
Dedicated Benefits Specialist with over 10 years of customer services and administrative duties experience. Demonstrated success in being detail oriented, excellent problem solver, and maintaining high levels of customer satisfaction.
Work Experience:
State of Arizona—DBME
Benefits Specialist II
Dates 03/18/2024- Current
● Performs interactive interviews to elicit eligibility information to determine eligibility for government programs based on income levels, household composition, etc. Reviewing applications for eligibility to ensure they meet all program requirements.
● Initiate and process applications through automated systems; determine the level of benefits to which the client is entitled by making complex computations and/or computer entries and then analyzing the results; enters and retrieves numerical and narrative data and issues benefits from an automated computer system.
● Interacting with clients to provide information about program eligibility requirements, program rules and regulations, and application procedures; assist clients in completing applications for program eligibility; identify needs and make appropriate referrals for health, social, and/or employment services.
● Monitors on-going eligibility by obtaining periodic updated information of eligibility factors and takes appropriate actions on changes.
● Responds to questions and complaints of clients in person, by telephone, mail and/or email communication.
● Skilled in written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.
● Time management and problem solving.
● Enter and maintain data accurately and timely into a computerized system.
● Prepare clear, concise, and accurate records and reports.
● Explain complex rules and programs so they can be understood by people of diverse socio-economic, cultural and educational backgrounds.
● Review a variety of tax documents to obtain needed household filing information. Detect and evaluate potential fraudulent situations. ASM Global
Front Desk Security
August 2023 to March 2024
● Answer incoming calls, direct vendor call to appropriate department staff member
● Screen incoming management calls as per front desk guidelines
● Assist on duty security officers as requested and to conduct random door checks
● Assist with venue operations calendar and print reports for weekly meetings
● Data entry as needed for finance and human resources
● Ensure new hire paperwork packets were prepared for new hire orientations
Sun Tran
Administrative Assistant
June 2019 to August 2023
● Administrative support for all operations personnel
● Preparing, maintaining, and reviewing various reports
● Track attendance for all bus drivers along with other staff attendance records
● Responsible for all paperwork and payroll forms to be entered and completed timely
Arcal Precision Components Inc
Front Office Manager
March 2017 to October 2018
● Clerical work including creating and processing purchase orders and invoices
● Customer Service with various vendors
● Procurement of aerospace parts
Raul’s Auto Repair-May 2015- March 2017- Maintain All office duties, greet customers, answer incoming calls, pick up parts, order parts(Auto-Diesel Trucks), QuickBooks, invoicing, Create Estimates, Data entry, clean office, Supervise mechanics when needed, handle all company bills as well as bosses personal bills many other duties. AT&T
(Connect Wireless) January 2015- March 2015- sold cellular phones, answered incoming calls, opened and closed stores, etc. CoWorx call center- Tucson, AZ -June 2014 to August 2014-Call center, inbound calls, Sales Department.
T-Mobile(Express Locations)- Tucson, AZ -November 2011 to September 2013- Operated a cash register for cash, check and credit card transactions with [100]% accuracy. Stocked, replenished merchandise according to store merchandising layouts. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Trained [2] new sales associates each quarter. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies. Followed up with over [20] customers each week to verify that they were satisfied with purchases. Leasing Agent Realty Advisors
-Tucson, AZ August 2011 to October 2011 Received rental payments, wrote out receipts, showed apartments, answered incoming calls, checked VM opened office on Saturdays, wrote out maintenance work orders, signed for packages, wrote out deposit and took checks to the bank to be deposited. Barista Safeway/ Starbucks -Tucson, AZ September 2010 to August 2011 Work at the Starbucks kiosk and help out in the floral dept. I also was a trainer for new Baristas. Opened and closed department. CSR Quik Cash -Tucson, AZ September 2008 to January 2010 Processed loans, cash checks, processed western unions, did bill pay and money orders, courtesy, delinquent and collection calls, handle large amounts of cash over 15,000 a day, filed, copying, faxing, customer info input, answered multiple phone calls, deposit checks to the bank, clean lobby throughout the day Education: Brookline College -Tucson, AZ 2008 Diploma Tucson High Magnet School -Tucson, AZ Diploma 2005 Brookline College (IIA College) Associates Degree in Justice Administration Tucson, AZ 2008
Education:
Brookline College- graduated 2008
Associate’s degree in Justice Administration/Criminal Justice Tucson High Magnet School-graduated 2005
Diploma
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