Inside Sales Account Manager (15+ Years)

Thea Franceschi

Lynn, MA ***** • 781-***-**** • *************@*****.*********:*******@*******.***

Account Manager / Inside Sales Specialist

Executive Summary

Strong, progressive record (15+ years) of top performance and growth initiatives in a range of industries.

Capacity for building and nurturing productive and sustainable client relationships, with customized services to meet clients’ needs.

Strong sales-strategy background (Sandler and Miller Heiman certifications).

Software literacy: CRM (Salesforce); MS Word, Excel, Outlook, PowerPoint.

Core Competencies

Marketing/Sales Collaboration

Long Term Pipeline Building

Customer Rapport Building

Market/Client Research

Lead Qualification

Cold Calling

Experience

Account Mgr. / Inside Sales / Business Developer—Leland Creative Marketing (Salem, MA) 2015–Present

Oversaw development of new business:

oResearched and generated new leads, and initiated outreach calls and emails.

oBuilt rapport with prospects through genuine probing questions to identify needs.

oFollowed through with next steps for client service.

Recognized for achieving consistently high levels of client retention and longevity goals.

Inside Sales Consultant—McCue Corporation (Peabody, MA) 2013–2014

Managed key accounts and designed new business growth initiatives within a $2 million territory.

Organized and revitalized database of older, unengaged, or “lost” clients using CRM.

Implemented top-level account targets for a 20% increase in quarterly business, exceeding forecasts.

Uncovered national account-specific trends via effective utilization of market research.

Co-created weekly and monthly product campaigns with Marketing and Product Development teams.

Lead Generator—OnBrand24 (Beverly, MA) 2011–2013

Focused on qualifying leads, matching individual client needs with the product.

Co-strategized a myriad of marketing and inside sales programs with VP of Business Development.

Increased 95% of new leads into lucrative sales for the Mettler Toledo external sales team.

Researched and closed 20% new business leads within pharmaceutical and biotechnology industries.

Fostered repeat business through meticulous submission of lead details to external sales teams.

Sales Representative—Blue Vase Marketing (Beverly, MA) 2010–2011

Applied negotiations and closing skills to upsell clients and match needs with product benefits.

Continuously upskilled to prepare for more complex challenges, attending weekly sales group trainings with focus on sales targets, individual metrics, and market value.

Education

Bachelor of Arts, Studio Arts and Education—Vermont University (Johnson, VT)

Included study-abroad year—Arte Sotto Un Tetto (Florence, Italy)

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