Customer Service & Service Advisor
Resume:
LAILA MARTIN
Culinary Arts - August ****- May ***4
AP Psychology - August 2024 - May
2024
Audio, Video, Film, & Technology I -
August 2020 - May 2021
S P E C I A L
C O U R S E S
T A K E N
2300 Pooler Pkwy
31322 Pooler, Ga
***************@*****.***
I am a highly motivated and outgoing individual known for a strong passion for customer service, being a fast learner, and the ability to thrive in collaborative environments. I bring a positive attitude and an exceptional work ethic. Feedback is my drive. With a growth mindset and a commitment to continuous improvement, I excel in high-pressure environments. P R O F I L E
W O R K E X P E R I E N C E
4400 Ashford Dunwoody Rd NE #2410, Atlanta, GA 30346 April 2024 - August 2024
ALDO SHOES - SALES ASSOCIATE/ ASSISTANT VISUAL COORDINATOR Able to efficiently organize and categorize display products in a way that is visually appealing to customers in order to maximize sales Developed and expanded on my marketing/sales abilities Further developed my customer service skills, and ranked 3rd for highest sales in my store
Organized, unpacked, and displayed new shipment for upcoming launches E D U C A T I O N
Arabia Mountain High School Academy
of Engineering Medicine and
Environmental Studies
August 2020- May 2024
HIGH SCHOOL
Georgia Southern University
August 2024 - Present
COLLEGE
CHATHAM SUBARU - SERVICE ADVISOR/ RENTAL AGENT
100 Kita Ave, Pooler, GA 31322
Greet customers in a friendly and professional manner, gathering information on vehicle concerns and service needs
Create and deliver Repair Orders to the shop technicians Maintain up-to-date knowledge of service offerings, warranties, and promotions to better assist and inform customers
Ensure customers are kept informed of their vehicle status and accurately deliver a vehicle overview in a easy-to-understand way for the customers Consistently achieve or exceed performance targets as well as upselling recommended services
Use Subarunet, Dealertrack, Xtime and other dealership software to maintain accurate records and perform service operations
Manage daily service appointments, open/close repair orders, and follow up with customers post-service to ensure satisfaction
Accommodate customers by providing loaner/rental vehicles to those needed Oversee the dealership’s loaner vehicle program, ensuring fleet availability, proper maintenance, timely vehicle turnover, and adherence to Subaru of America guidelines.
Train and support service department staff on SSLP and loaner vehicle procedures, enhancing consistency and customer service quality across the department.
Continued on next page--
LAILA MARTIN
Culinary Arts - August 2021- May 2024
AP Psychology - August 2024 - May
2024
Audio, Video, Film, & Technology I -
August 2020 - May 2021
S P E C I A L
C O U R S E S
T A K E N
2300 Pooler Pkwy
31322 Pooler, Ga
***************@*****.***
I am a highly motivated and outgoing individual known for a strong passion for customer service, being a fast learner, and the ability to thrive in collaborative environments. I bring a positive attitude and an exceptional work ethic. Feedback is my drive. With a growth mindset and a commitment to continuous improvement, I excel in high-pressure environments. P R O F I L E
W O R K E X P E R I E N C E
10421 Abercorn St, Savannah, GA 31419
VADEN NISSAN - SERVICE ADVISOR
Greet customers in a friendly and professional manner, gathering information on vehicle concerns and service needs
Create and deliver Repair Orders to the shop technicians Maintain up-to-date knowledge of service offerings, warranties, and promotions to assist better and inform customers
Ensure customers are kept informed of their vehicle status and accurately deliver a vehicle overview in an easy-to-understand way for the customers Consistently achieve or exceed performance targets as well as upselling recommended services
Use NNanet, CDK, Xtime, and other dealership software to maintain accurate records and perform service operations
Manage daily service appointments, open/close repair orders, and follow up with customers post-service to ensure satisfaction E D U C A T I O N
Arabia Mountain High School Academy
of Engineering Medicine and
Environmental Studies
August 2020- May 2024
HIGH SCHOOL
Georgia Southern University
August 2024 - Present
COLLEGE
CHATHAM SUBARU - SERVICE ADVISOR/ RENTAL AGENT
100 Kita Ave, Pooler, GA 31322
Coordinate loaner vehicle scheduling and communicate effectively with customers to provide a seamless and professional service experience. Ensure all customers possess a valid driver’s license and maintain appropriate insurance coverage prior to renting a vehicle.
cont.
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