Administrative Support & Operations Specialist

Ledra S. McClinton

Jacksonville, FL

***-***/**** *****@*****.*** Remote-Ready

PROFESSIONAL SUMMARY

Detail-oriented administrative and operations professional with experience supporting corporate, medical, educational, and community management environments. Skilled in administrative support, financial reporting, scheduling, customer service, records management, and confidential data handling.

KEY SKILLS

Administrative Support Calendar & Meeting Coordination Financial Reporting & Invoicing Collections & Payment Processing Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) Records Management Data Entry & Documentation Customer Service & Professional Communication HIPAA Compliance Payroll & Billing Support PROFESSIONAL EXPERIENCE

CONTRACT ASSIGNMENTS

PepsiCo Amarillo, TX

Administrative Assistant December 2024 – January 2026

• Provided administrative and operational support to leadership and field teams in a high-volume distribution environment

• Managed calendars, meetings, correspondence, reports, and confidential records

• Processed invoices, P-card transactions, POD validation, and settlement support

• Coordinated office operations, visitors, supplies, and special projects Community Management Inc. Portland, OR

Community Administrator September 2022 – October 2023

• Coordinated board, committee, and annual meetings including agendas, documentation, and follow-up actions

• Maintained association records, membership rosters, and property inventories

• Prepared newsletters, resident communications, and resale documentation

• Processed work orders, vendor coordination, and after-hours emergency response requests Diabetes & Thyroid Center Fort Worth, TX

Medical Receptionist November 2023 – December 2024

• Managed front-desk operations including scheduling, insurance verification, EHR documentation, and patient payments

• Collected copays and balances while maintaining HIPAA compliance and professionalism

• Supported providers and clinical staff through accurate documentation and organized workflows

• Delivered professional customer service while maintaining efficient patient flow and office operations

Warner Pacific University Portland, OR

Student Accounts & Payroll Specialist July 2021 – September 2022

• Managed student billing, collections, payment plans, and financial aid interpretation

• Counseled students and families regarding payment options and available resources

• Supported student payroll processing, hiring documentation, and compliance requirements

• Maintained accurate financial and payroll records with strong attention to detail UPS Dallas, TX

Area Sales Manager Assistant February 2014 – March 2021

• Provided administrative, dispatch, reporting, and customer coordination support for Account Executives and Major Account Executives

• Generated and analyzed Excel reports tracking shipments, payroll, and customer accounts

• Coordinated communication between sales teams, security departments, call centers, and customers

• Maintained accurate records, reporting documentation, and operational support in a fast-paced environment

EDUCATION

John Marshall High School Portland, OR

High School Diploma 1993

Cambridge College

Licensed Massage Therapy Certification Graduated 2006 Amarillo College Amarillo, TX

Psychology Studies Currently Enrolled

TECHNOLOGY

Microsoft Excel Word Outlook PowerPoint

EHR Systems Data Entry Reporting Tools

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