Lead Medical Assistant (HIPAA & EHR)

TT

Tammy Talley

Elkton, MD ***** 443-***-**** **************@*****.***

Dedicated and adaptable medical assistant with

strong critical thinking and conflict resolution skills. Experienced in training teams and enhancing clinic operations to ensure high-quality patient care and compliance.

Compassionate medical professional with expertise

in patient education, clinical leadership, and HIPAA compliance. Demonstrated ability to streamline

processes, enhance patient flow, and improve care

coordination.

Results-driven Lead Medical Assistant skilled in

electronic health records management, infection

control procedures, and patient care coordination. Proven track record of implementing process

improvements that enhance patient satisfaction and reduce wait times.

Professional healthcare leader with strong

background in medical assistance. Skilled in patient care, administrative tasks, and clinical support.

Highly reliable with focus on teamwork and

adaptability to changing needs. Known for excellent communication, organizational skills, and results- driven approach.

Dedicated Lead Medical Assistant equipped to

manage patient, administrative and team needs with organized approach and good prioritization skills.

• HIPAA compliance

• Clinical leadership

• Insurance verification and billing

• Patient education and counseling

• Medical office administration

• Performance improvement

• Professionalism and ethics

• Patient care coordination

• Critical thinking

• Conflict resolution techniques

• Infection control procedures

• Electronic health records management

• Inventory and supply management

Associate of Science: Human Biology, 05/1997

Louisiana Baptist University - Shreveport, LA

• Dean's List [Semester and Year]

• 4.0 GPA

Professional Summary Skills

Education

Keeps team members on-track with close

monitoring and motivational strategies. Handles

patients' needs with friendly, knowledgeable

approach while effectively meeting demands of busy offices and maintaining compliance with important

standards.

Experienced with patient care and clinical

operations to support healthcare teams. Utilizes

effective communication and administrative skills to enhance patient experiences. Knowledge of medical

protocols and procedures ensures smooth clinic

functionality.

Lead Medical Assistant, 04/2024 - Current

DE Foot and Ankle Group – Glasgow, DE

Coordinated patient appointments and managed

scheduling for optimal clinic efficiency.

•

Assisted in patient assessments, documenting

vital signs and medical history accurately.

•

Trained and mentored new medical assistants

on clinical procedures and office protocols.

•

Implemented process improvements that

enhanced patient flow and reduced wait times.

•

Conducted inventory management, ensuring

availability of medical supplies and equipment.

•

Facilitated communication between patients

and healthcare providers to enhance care

coordination.

•

Developed educational materials for patients

regarding foot health and treatment options.

•

Streamlined electronic health record (EHR)

documentation processes for improved

accuracy and compliance.

•

Triaged incoming calls for provider to

determine callers' needs for immediate

•

Work History

appointments or scheduled visits.

Ensured patient satisfaction by promptly

addressing concerns, answering questions, and

providing exceptional customer service.

•

Demonstrated expertise in phlebotomy,

specimen collection, and basic laboratory

testing procedures to support accurate diagnosis

and treatment decisions.

•

Ensured timely follow-up care by contacting

patients with test results and coordinating

necessary appointments for further evaluation

or treatment.

•

Managed insurance authorizations for

medications, diagnostic tests, or procedures to

facilitate timely access to necessary treatments

for patients.

•

Assisted physicians and nurses with clinical

procedures following safe practices.

•

Precepted newly hired medical assistants to

train each on office procedures and important

tasks.

•

Taught patients about medications, procedures,

and care plan instructions.

•

Documented patient information in EMR and

prepared paperwork for medical staff.

•

Assisted in various medical procedures such as

vaccinations, wound care, and diagnostic

testing for efficient patient care delivery.

•

Collected and documented patient medical

information such as blood pressure and weight.

•

Improved patient outcomes by closely

monitoring vital signs, accurately documenting

findings, and promptly reporting any

abnormalities to supervising clinicians.

•

Promoted a positive clinic atmosphere by

fostering open communication, actively

•

participating in staff meetings, and providing

constructive feedback on clinic operations.

Assisted with routine checks and diagnostic

testing by collecting and processing specimens.

•

Sanitized, restocked, and organized exam

rooms and medical equipment.

•

Increased clinic efficiency by training and

mentoring new medical assistants on clinical

procedures and best practices.

•

Coordinated referrals to specialists and

provided comprehensive support throughout the

entire referral process for seamless patient care

transitions.

•

Streamlined patient flow by coordinating with

physicians, nurses, and other healthcare

professionals to effectively manage schedules

and resources.

•

Maintained a clean and safe clinical

environment, adhering to strict infection control

standards for the well-being of patients and

staff.

•

Conducted regular quality assurance

evaluations across all aspects of clinic

operations to identify areas for improvement

and implement corrective actions accordingly.

•

Monitored office procedures to correct

problems and implement proactive

improvements for better patient flow.

•

Provided compassionate care for patients of all

ages with diverse medical conditions by

assisting in examinations, treatments, and

follow-up appointments.

•

Called and faxed pharmacies to submit

prescriptions and refills.

•

Enhanced patient care by efficiently managing

administrative tasks such as appointment

scheduling and medical record management.

•

Enforced department policies and procedures to

keep team operating effectively and delivering

top-notch care.

•

Reduced wait times for patients through

effective scheduling adjustments based on

demand patterns.

•

Protected patients and staff from infection risks

by routinely cleaning and disinfecting common

areas and patient rooms.

•

Implemented effective inventory management

strategies to ensure consistent availability of

essential medical supplies for daily clinic

operations.

•

Assisted physicians with minor surgeries,

including preparing operating room and

sterilizing instruments.

•

Obtained and documented patient medical

history, vital signs and current complaints at

intake.

•

Prepared lab specimens for diagnostic

evaluation.

•

Updated inventory, expiration and vaccine logs

to maintain current tracking documentation.

•

Medical Assistant, 01/2018 - 05/2020

Elizabeth Lowe, M.D. – Elkton, MD

Assisted in patient preparation and examination

processes to ensure efficient clinic operations.

•

Managed electronic health records, ensuring

accuracy and confidentiality of patient

information.

•

Collaborated with healthcare team to coordinate

patient care and streamline communication.

•

Conducted routine laboratory tests and prepared

specimens for analysis to support diagnostic

efforts.

•

Educated patients on treatment plans,

medications, and preventive care procedures to

enhance understanding.

•

Obtained client medical history, medication

information, symptoms, and allergies.

•

Performed medical records management,

including filing, organizing and scanning

documents.

•

Directed patients to exam rooms, fielded

questions, and prepared for physician

examinations.

•

Built strong relationships with patients through

effective communication skills that foster trust

in the clinic''s commitment to quality care.

•

Medical Assistant, 09/2000 - 08/2019

Jui-Chih Hsu, M.D. – Elkton, MD

Monitored vital signs and documented changes

in patient's condition for physician review and

action.

•

Developed improved scheduling procedures,

reducing appointment wait times and enhancing

patient flow.

•

Trained new staff on office protocols and best

practices to maintain high service standards.

•

Maintained a safe and clean clinical

environment by adhering to infection control

guidelines and disposing of biohazardous waste

properly.

•

Streamlined patient check-in process, reducing

administrative burden for medical staff.

•

Maintained inventory of medical supplies,

ensuring availability for all procedures and

treatments.

•

Collaborated with healthcare professionals to

develop care plans tailored to individual patient

needs.

•

Supported patient well-being, providing

empathetic care and addressing concerns with

sensitivity.

•

Contributed to reduction in patient readmission

rates by providing thorough discharge

instructions and follow-up care

recommendations.

•

Increased efficiency in office by implementing

digital filing system for patient records.

•

Facilitated patient education on treatment plans

and medications, improving understanding and

compliance.

•

Assisted in minor surgical procedures, ensuring

sterile environment and patient comfort.

•

Conducted patient follow-up calls to monitor

treatment progress and answer any questions.

•

Medical Assistant, 09/1992 - 01/1999

Ehsanur Rahman, M.D. – Newark, DE

Facilitated seamless patient care with thorough

and accurate documentation of medical

histories, vital signs, and medications.

•

Ensured patient safety and comfort during

examinations, effectively addressing concerns

and answering questions.

•

Kept medical supplies in sufficient stock by

monitoring levels and submitting replenishment

orders before depleted.

•

Boosted patient satisfaction by providing

compassionate care and promptly addressing

needs during visits.

•

Improved patient experiences by efficiently

managing appointments and maintaining

organized medical records.

•

Maintained strict adherence to infection control

protocols by following proper sterilization

techniques for medical equipment.

•

Performed EKGs and other diagnostic tests,

contributing to accurate and timely diagnoses.

•

Facilitated positive patient experience, greeting

patients warmly and providing clear directions

within clinic.

•

Contributed to clean and safe clinic

environment by adhering to sanitation

protocols.

•

Answered telephone calls to offer office

information, answer questions, and direct calls

to staff.

•

Oriented and trained new staff on proper

procedures and policies.

•

Explained procedures to patients to reduce

anxieties and increase patient cooperation.

•

Completed EKGs and other tests based on

patient presentation in office.

•

Contact this candidate