Bilingual Customer Service & Care Assistant

IVANO MERLIN

DATCHOUA- FABOMVE

OTTAWA, ONTARIO, K1G 5J6, CANADA

343-***-**** ****************@*****.***

Please accept the attached resume as an application for this position available. As my references will confirm, I am a very hard working, reliable individual that has the ability to learn and comprehend information quickly and takes great pride in the results of my efforts and the quality of my work. As a highly motivated and goal oriented individual, I feel that my past experience and my friendly personality would make me an excellent candidate for the position.

I look forward to meeting with you at a personal interview to further discuss my qualifications.

Sincerely,

IVANO MERLIN DATCHOUA FABOMVE

IVANO MERLIN DATCHOUA FABOMVE

OTTAWA, ON, 343-***-**** Email: ****************@*****.***

Qualifications & Skills

Bilingual spoken & written English and French – advanced

2 years experience in retail customer service

Ability to learn quickly,

Professional with Strong work ethic and work well under pressure

Strong computer skills, Microsoft Office Word, Email, Social Media

Personal Experience

2 YEARS EXPERIENCE AT SOUTHBRIDGE CORNWALL

Assist a client with daily personal activities – Medication reminder, grooming, Assist with Bathing and dressing.

Perform Housekeeping duties after school hours at home – Do laundry, wash dishes and make bed.

Communicate and provide entertainment to my Elderly Family member suffering from Dementia

Recording daily care reports – Report to the nurse ; Elderly member incident, behaviour to any medication administrated and emotional behaviour .

Helping Family member with leisure activities – Watching movies together, discussing, stories telling and past events discussing.

Relevant Experience

2021 to 2023 Bilingual sales Associate, Douala 3, Cameroon

Cash management – operated cash register, took payments from customers, gave correct change, completed bank deposits

Customer service – welcomed customers, helped customers to find what they were looking for, explained the products, brought customers to cash area, answering phones

Booked appointments for special customers and ordered special products, called customer when delivered

Clerical duties – Booked appointments, answered incoming emails, took orders

Janitorial duties – Cleaned the entire store, wipe mirrors, dusted, cleaned countertops

Assistant Store Manager ( LA MAISON DES MANNEQUINS)

Assist the Retail Store Manager in planning and implementing strategies to attract customers

Coordinate daily customer service operations (e.g. sales processes, orders and payments)

Track the progress of weekly, monthly, quarterly and annual objectives

Monitor and maintain store inventory

Evaluate employee performance and identify hiring and training needs

Supervise and motivate staff to perform their best

Coach and support new and existing Sales Associates

Monitor retail operating costs, budgets and resources

Suggest sales training programs and techniques

Communicate with clients and evaluate their needs

Analyze consumer behavior and adjust product positioning

Handle complaints from customers

Research emerging products and use information to update the store’s merchandise

Create reports, analyze and interpret retail data, like revenues, expenses and competition

Conduct regular audits to ensure the store is functionable and presentable

Make sure all employees adhere to company’s policies and guidelines.

Education

GCE ADVANCED LEVEL IN SOCIAL SCIENCE

ONTARIO CERTIFICATE IN PERSONAL SUPPORT WORKER

CERTIFICATION;

WHMIS 2015 TRAINING

OCCUPATIONAL AND SAFETY TRAINING FOR WORKERS

ONTARIO HUMAN RIGHTS COMMISSION

CPR and FIRST AID

VULNERABLE SECTOR POLICE CHECK

Interests – Soccer, music, reading and Swimming.

Contact this candidate