Data Entry Clerk - Administrative & Customer Service

MONICA EVETTA GADDY

**** ****** ******* ***** ***. A Charlotte, NC 28208 980-***-****

Highly skilled administrative professional with over 30 years of experience in Customer Service, Office/Administrative and Data Entry. Self-starter highly organized. Strong verbal and written communication skills with a great attitude. Able to problem solve while maintaining quality standards and customer retention. Strong work ethics experienced at adhering to all confidentiality policies. Seeking a position using these and other skills independently or on a team.

SKILLS

Excel: Intermediate to Advanced, Ten-Key and general office equipment usage,

Power Point and Microsoft Word, Data Entry, Health & Medical Office/Computer System, Managing and updating patient records. Performing general accounting and billing services, Processing, appeals, and resubmit of medical insurance Medical Coding; ICD-10 CPT, HCPCS, HIPPA compliance while communicating with patients, and preparing medical records, Applicable experience in Medical Terminology, Anatomy & Physiology,

Pharmacology Proficient in Microsoft applications.

EDUCATION & CERTIFICATES

American InterContinental University Chandler, AZ

Bachelor of Science – Criminal Justice 03/20 – 07/20

Central Piedmont Community College Charlotte, NC

Customer Service Certificate 05/2000

East Mecklenburg High School Charlotte, NC

Diploma 06/1989

EMPLOYMENT

Show Pros Charlotte, NC

Security 10/2021 - present

●Bag check at different events

●Direct the customers to the right location.

●Ran the metal detector.

Amazon Charlotte, NC

Universal Inbound Sorter/Ambassador 08/2017 – 02/2021

●Received packages from the conveyor belt.

●Trained new employees in Universal and UIS.

●Loaded and unloaded the trucks.

First Contact Charlotte, NC

Call Center Representative 02/1999 – 08/2017

●Made payment arrangements for delinquent accounts.

●Took payments by debit or credit cards.

●Set up service appointments.

Contact this candidate