Warehouse & Dispatch Operations Executive
Resume:
BM
BILAL MOHAMMAD
Operations Executive – Warehouse & Dispatch Operations
********************@*****.***
Jaipur, Rajasthan
CORE SKILLS
n Order Processing & Dispatch
n Inward / Outward Operations
n Stock Count & Cycle Audits
n Inventory Management
n Quality Control (QC)
n Damaged Goods & Returns
n SLA / TAT Compliance
n MIS & System Entries
n Attendance & Staff Scheduling
n Team Leadership (12 Members)
n Vendor & 3PL Coordination
n FIFO / FEFO / Batch Tracking
TOOLS & SYSTEMS
ERP: Eco-Green, THOR, app.dd
Excel: Pivot, VLOOKUP, MIS Reports
E-Comm: Amazon Seller Central
Flipkart Seller Panel
Other: PO App, 1P Software
EDUCATION
MBA – Supply Chain & Logistics
Shoolini University
2024 – 2026 (Completed)
Bachelor of Arts
Rajasthan University
2021 – 2024
CERTIFICATIONS
n Inventory Management
Foundations
n Managing Logistics
n Supply Chain and Operations
n (LinkedIn Learning)
n RSCIT – Rajasthan State Cert.
PROFESSIONAL SUMMARY
Detail-oriented and proactive Operations professional with 4.5+ years at Dawaa Dost Pharma managing 500+ daily orders end-to-end — order processing, inward/outward handling, dispatch, QC, and MIS reporting. Proven ability to lead a 12-member warehouse team, coordinate with third-party service providers, and drive TAT compliance across all warehouse processes. MBA in Supply Chain & Logistics.
PROFESSIONAL EXPERIENCE
Senior Ecommerce & Dispatch Operations Executive Jun 2023 – Present Dawaa Dost Pharma Pvt. Ltd.
Order Processing & Timely Dispatch
n Processed 500+ daily orders — coordinating picking, packing, courier assignment and shipment handover within SLA/TAT.
n Ensured accurate labelling, packaging and documentation for every shipment; maintained 100% compliance and zero-error dispatch.
n Performed real-time delivery tracking, resolving delays proactively to prevent SLA/TAT breaches.
Inward / Outward Handling & Quality Control
n Managed storage, dispatch and receiving of stocks; ensured correct placement, bin accuracy and warehouse organisation.
n Conducted QC checks on dispatched products; coordinated return of damaged items to suppliers as per process.
n Handled damaged and scrapped stocks with full documentation and segregation. MIS Reporting, System Entries & Audits
n Generated daily MIS reports (orders received, dispatched, pending, delivered); maintained accurate system entries and filed related documents. n Prepared weekly Excel cash sheets for Finance; conducted monthly self-audits and submitted reports to GM and Finance.
Team Leadership & Attendance Management
n Led a 12-member warehouse and dispatch team — task assignment, daily monitoring, attendance and weekly-off scheduling.
n Drove cross-functional coordination across warehouse, logistics and finance for smooth daily operations.
Supply Chain Executive Dec 2021 – Jun 2023
Dawaa Dost Pharma Pvt. Ltd.
n Managed end-to-end expiry return process — near-expiry identification, Debit Notes, supplier returns and Credit Note reconciliation.
n Liquidated Rs. 7–8 lakh worth of near-expiry inventory in FY 2022-23, significantly minimising write-offs and inventory losses.
n Implemented FIFO/FEFO and batch-wise tracking for expiry-sensitive pharma products; maintained quarantine zones for non-returnable expired goods. n Maintained batch-wise MIS reports for all near-expiry and expired inventory, supporting audit readiness.
Intern Jan 2021 – Nov 2021
CLIC – Careleaver Inner Circle Forum
n Maintained records, prepared monthly progress reports, and handled member queries with administrative accuracy.
n Supported correspondence and documentation tasks, ensuring timely communication with members and stakeholders.
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