Detail-Oriented Front Desk and Office Manager
Resume:
Marie Trifiro
Fredericksburg, VA 22407
************@*****.***
Professional Summary
Detail-oriented and versatile professional with experience in office management, banking, customer service, and sales. Known for strong communication skills, reliability, and a collaborative approach to problem-solving. Adept at managing operations, resolving customer concerns, and supporting team success in fast-paced environments. EXPERIENCE
Keep Active Health and Wellness, Fredericksburg, VA - Front Desk Receptionist
January 2026 - Current
● Appointment scheduling
● transcribing medical terminology in real time
● Assist nurses with prepping non-sterile injections
● manage customer traffic flow
● Delegation between patients and doctors during high volume times
● Entering new customer information in EMR and RXphoto
● Performed inbody scan for patients
● Patient Charting and updating provider notes with RX and EMR systems
● Managing patient consent and ensuring compliance and regulation
● Employee training
● Patient payments and documentation
● Provide price information to customers and add to business revenue
● Medical check in, EMR and labcorp platform expertise
● Adherence to HIPPA guidelines
● Mediation between patients and medical staff during conflict or confusion
● Meeting stakeholder expectations
Merry Maids, Fredericksburg, VA - Office Assistant Manager June 2025 - November 2025
● Managed daily inventory, supply orders, and office maintenance.
● Handled business records, payment processing, and bookkeeping, including bank deposits.
● Resolved customer concerns and maintained high satisfaction levels.
● Scheduled employees, processed appointments, and developed customer quotes via e-commerce system.
SKILLS
Technical Skills: Microsoft
Office 365, Adobe Photo Editor,
Patient Now Essentials, EMR,
RXphoto
Communication: Peer editing,
customer service,
interpersonal skills
Analytical: Research, data
logging, critical thinking
Other: Time management,
sales, money management,
nutrition knowledge, Gap
analysis
Other Certifications:
Google IBM certification -
Intro to data analytics
Google - Data Analytics, in
progress
AWARDS
● Dean’s List, Monroe
Community College
● National leadership
and success society
invitee (2019)
● 2nd Place – US Worlds
Competitive
Cheerleading (2009)
● AP Psychology Exam
● Oversaw accounts receivable, revenue tracking, and employee production metrics.
● Supported sales growth through marketing campaigns, in-person outreach, and predictive goal setting.
M&T Bank, Rochester, NY — Universal Banker
November 2024 - May 2025
● Delivered customer service through teller operations, digital engagement, and product education.
● Maintained compliance with bank processes, audit standards, and internal controls.
● Balanced cash drawers, executed manual and digital transactions, and documented all activity.
● Drove sales through outreach calls and relationship building with clients.
● Sales calling - adhered to the amount required while on a deadline. Panera Bread, Victor, NY — Food Service Associate
March 2023 - August 2024
● Main Priority – Food Service Associate.
● Provided customer service in a high-volume environment, managing both in-store and drive-thru orders.
● Promoted memberships and resolved customer concerns to maintain satisfaction.
● Supported operations by preparing food, maintaining OSHA standards, and managing cash transactions.
Buckle, Victor, NY — Sales Associate
January 2021 - July 2022
● Assisted customers with product selection, sizing, and styling.
● Supported sales growth through upselling, marketing campaigns, and social media promotions.
● Handled cashiering, store closing, and inventory management. Nanny, Fairport, NY - Nanny
January 2022-July 2022
● Provided childcare for a family of five, focusing on toddler care and after-school routines.
● Assisted with homework, educational activities, and behavioral support for a child with autism.
● Ensured structured daily schedules and adherence to family
– Score of 5(2019)
● Selected by Disney
Producer Phil Lewis
(2013)
LANGUAGES
● English (Fluent)
● Beginner Spanish
(Beginner-4 years
high school)
● Italian (Beginner-
self-taught)
guidelines.
EDUCATION
ASU, Tempe, Arizona - Bachelors of Data Science
currently enrolled
relevant coursework: Data ethics
Monroe Community College, Brighton, NY — Associate’s in science and liberal arts
Graduation in May 2025
Relevant Coursework: Child Psychology, Money Management, Surgical Tech training.
Pittsford Mendon High School, Pittsford, NY
Graduated May 2019
Our Lady of Mercy High School, Brighton, NY
Attended 2013-2016
PROJECTS
Final Project — Our Lady of Mercy Highschool Yearly finals At the end of every school year, we would do final projects for each class. Our English class required a description of each unit, and essays for each with a 10-page requirement. This essay would be a rewrite of our first essay of the year to look at our progress. There would also be a ten-page essay required at the end. For our theology class we would imitate the same thing. We would also take final exams. For science and history, which began with 100 assessment questions and ended with another 10-page essay as well. All subjects gave us two weeks to complete these projects in their entirety.
Mendon Yearbook – Pittsford Mendon Highschool
Went to sports events and took pictures for our sports teams such as basketball and lacrosse
Used Adobe photo editor to edit and crop the photos for the final publish
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