Customer Service and Shift Lead

Anniyah Edwards

Nanticoke, PA ***** +1-224-***-**** **********@*****.***

Professional Summary

Dedicated and adaptable worker with experience in customer service, social media management, art commissions, and family business operations. Skilled in communication, problem-solving, and handling fast-paced environments with professionalism. Quick to learn new tools and systems, including Google Workspace, Canva, and Notion. Reliable, self- motivated, and able to multitask effectively, with a strong focus on providing quality results and positive customer experiences.

Work Experience

Warehouse Worker

Spreetail LLC Nanticoke, PA

April 2026 to Present

- Packing Boxes/Orders, Scanning packages and ensuring they reach their proper destination, hand picking orders/using the machine to pick orders from the supply, cleaning duties. Shift Manager

Taco Bell Gurnee, IL

October 2024 to March 2026

Handled cash and balanced registers while keeping everything accurate throughout the shift. Supported customers by resolving issues, answering questions, and making sure they had a good experience. Oversaw the night shift team, keeping everyone on track and maintaining a strong work ethic during slower or high-pressure times. Took care of all closing responsibilities, including cleaning, counting drawers, finishing orders, and shutting down the store for the night. Also jumped in wherever needed—preparing food, taking orders, and helping the team keep things running smoothly. Cashier

Zaxby's Tupelo, MS

December 2023 to May 2024

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues

• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

• Implemented effective upselling techniques to increase sales of promotional items or add-ons

• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs Education

Upper secondary education

Skills

Retail math Cashiering Manager experience POS Team management Pet care facility supply stocking Phone etiquette Food server experience Casual dining experience Customer relationship building Customer inquiry handling Guest relations Cash handling Organizational skills Retail sales Teamwork Team development Store management Research Food industry Interpersonal skills Computer operation Guest services Driving Host/hostess experience Processing cash transactions Beer knowledge Customer communication Food safety Managing customer accounts Merchandising Leadership Client relationship management Serving - Serving experience

(3-5 years) Decision making Pet care facilities Food allergen awareness Communication skills Retail management Temperature control Sales growth tracking Food sanitation practices Staff scheduling Customer service Food service cashier experience Food running Personal training Team leadership Food safety management Restaurant experience Payment processing Route driving Customer complaint resolution Attention to detail Numeracy Hospitality Square

(POS) Retail sales transactions Sales Sales management Food handling Basic math Food hygiene Customer service management Table cleanliness maintenance Retail industry sales team management Clean workspace maintenance Food portion control procedures Team motivation

(leadership skill) Cash register Territory management Food service management Food service Fine dining experience Staff training Inventory management Food service inventory management Client relationship development Restaurant management Languages

English

Certifications and Licenses

Driver's License

CPR Certification

ServSafe Food Handler Certification

ServSafe Allergens Certification

Additional Information

Authorized to work in the US for any employer

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