Manager, Supervisor, Merchandiser

Michael Hanna

256-***-**** • *************@*****.*** • Jacksonville, AL

Summary

Results-oriented Operations and Logistics professional with over 11 years of experience in high-volume production and supply chain environments. Expert in Scheduling, Vendor Management, and multi-regional Dispatching, with a proven track record of optimizing profit margins through strategic Negotiation and meticulous Data Entry. Proficient in Microsoft 365 and dedicated to ensuring real-time data accuracy to support complex service project goals.

Work Experience

Merchandiser August 2024 – Present

FIVE STAR BREAKTIME SOLUTIONS, OXFORD, AL

Conduct daily safety audits and vehicle inspections to ensure operational readiness for logistical dispatches and regional distribution.

Organize and manage market assets to maintain facility standards and streamline service order management for field operations.

Monitor product rotation and verify inventory numbers to prevent coverage gaps and optimize supply chain flow across all assigned territories.

Execute weekly and monthly inventory audits, entering critical data into tracking systems for real-time asset accuracy and logistical planning.

Assistant Department Manager May 2024 – July 2024

WELLBORN CABINETS, ASHLAND, AL

Scheduled production activities across multiple finishing lines, ensuring efficient resource allocation and labor utilization for second-shift operations.

Monitored real-time production metrics to ensure on-time delivery and adherence to quality control benchmarks for large-scale manufacturing projects.

Negotiated priority workflows for urgent orders and late components, effectively managing high-priority dispatches to meet strict client deadlines.

Collaborated with a team of 70 employees, managing schedules, disciplinary actions, and performance evaluations to minimize coverage gaps.

Operations Manager August 2020 – December 2023

LEGACY CABINETS, LLC, EASTABOGA, AL

Sourced and coordinated resources for three departments and 110+ personnel, acting as the primary point of contact for vendor-related operations.

Negotiated labor rates and managed operational budgets to maximize profit margins while maintaining high safety and productivity standards across all lines.

Collaborated with external equipment vendors such as Nordson and Graco to ensure technical support and minimize infrastructure downtime through proactive scheduling.

Managed the shipping and dispatch logistics for the parts department, ensuring accurate labeling, scanning, and real-time delivery tracking for subcontractors.

Supervisor July 2018 – July 2020

LEGACY CABINETS, LLC, EASTABOGA, AL

Supervised a team of 35 employees, coordinating daily task assignments and ensuring consistent subcontractor-level productivity within the facility.

Monitored four specialized production lines, maintaining data accuracy in production logs and ensuring all service orders met quality specifications.

Implemented Lean manufacturing and 5S programs to optimize logistical workflows and improve organization for faster field-readiness of products.

Lead Person November 2013 – June 2018

LEGACY CABINETS, LLC, EASTABOGA, AL

Managed frontline employees to complete all high-priority production dispatches and critical 'must ship' work orders on time.

Ensured high-quality finished products through rigorous monitoring of equipment performance and real-time troubleshooting of operational gaps.

Education

General Studies (Basic courses) in General Studies August 2004 – August 2005

Gadsden State Community College, Anniston, AL

Advanced Diploma August 1995 – May 1999

Randolph Co High School, Wedowee, AL

Additional Skills

Core Coordination & Dispatching: Scheduling, Dispatching, Vendor Management, Subcontractor Relations, Service Order Management, Field Service Management, Logistics, Negotiation

Technical & Software Proficiency: Microsoft 365, Data Entry, CRM, ConnectWise, Field Nation, WorkMarket, Microsoft Excel, Microsoft Word, Microsoft Office

Operational Excellence: Lean Manufacturing, 5S, Process Improvement, Quality Control, Performance Management, Operations Management, Business Operations

Professional Leadership: Project Management, Conflict Resolution, Communication skills, Leadership, Employee Engagement, Employee Retention

Military Service

Branch: Army

Service Country: United States

Rank: E-3 (Private First Class)

Role: Medical Lab Technician

Dates: August 2001 to July 2003

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