Detail-Oriented Customer Service and Fulfillment Associate

Laura Layne

Forest, VA • 434-***-**** • *************@*****.***

Professional Summary

● Reliable and detail-oriented professional with experience working in fast-paced customer service and fulfillment environments.

● Proven ability to manage multiple tasks efficiently while maintaining accuracy, organization, and strong communication.

● Known for dependability, teamwork, and delivering positive experiences for customers and coworkers. Core Skills

● Customer service and communication

● Team collaboration and support

● Time management and multitasking

● Problem solving and organization

● Fast-paced work environments

● Microsoft 365 and basic computer skills

● Attention to detail and multitasking skills

● Work with accuracy and reliability

Professional Experience

Food Lion To Go Associate Forest, VA March 2026-Present

● Picked and prepared online grocery orders with speed and accuracy

● Provided curbside pickup service, ensuring a friendly and efficient customer experience

● Communicated with customers about substitutions and order updates

● Maintained organized staging areas and met strict order deadlines in a fast-paced environment Digital Personal Shopper & Apparel Associate

Walmart — Aug 2024 to Dec 2025

● Assisted 50+ customers daily, resolving concerns quickly and professionally

● Selected, prepared, and organized online orders with strong attention to accuracy

● Used handheld technology and digital systems to locate merchandise efficiently

● Maintained productivity while working in a fast-paced environment

● Collaborated with team members to complete tasks and meet deadlines

● Followed safety procedures and maintained organized work areas Childcare Worker

Thomas Road Baptist Church — Jan 2024 to Sept 2024

● Supervised groups of 15+ children in a safe and structured environment

● Communicated effectively with staff and parents

● Demonstrated patience, problem-solving, and multitasking skills Housekeeper (Independent) Bedford, VA June 2019 – Present

● Built long-term client relationships through trust, consistency, and professionalism

● Managed scheduling, time management, and service quality independently

● Maintained confidentiality and high standards of care in clients’ homes Education

Bachelor of Science in Communications

Liberty University — May 2024

Rewarded Dean’s List

Volunteer Experience

Event Support - Liberty University and Thomas Road Baptist Church

● Assisted with event setup, organization, and guest support type it where it is bullet pointed

● Provided guidance and information to students and visitors

● Worked with teams to ensure smooth event operations

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