Versatile Employee
Resume:
NYDAYJAH
MAKAILYA WILLIAMS
SUMMARY
Dedicated and results-driven professional with experience in
healthcare customer service, data entry, billing and denials, media
support, patient care, and customer service. Proven ability to work
independently in remote environments while maintaining high
productivity, accuracy, and professionalism. Skilled in customer
relations, administrative support, data management, and problem-
solving. Seeking a remote position where can utilize my diverse
experience and continue growing professionally.
WORK EXPERIENCE
Healthcare Customer Service Representative -
Remote
* Assisted patients and members with healthcare-related inquires via phone,
email & chat.
* Scheduled appointments and updated patient information in electronic
systems.
* Resolved cutsomer concerns while maintaing HIPAA compliance and
confidentiality
+ Documented customer interactions accurately and efficiently.
* Provided exceptional customer service while meeting productivity and
quality standards.
Data Entry Specialist — Remote
* Entered, updated, and maintained customer and company information with a high degree of accuracy.
* Reviewed documents and corrected errors or discrepancies.
* Managed confidential records and maintained organized digital files.
* Met daily productivity and accuracy goals while working independently.
VS Media Customer Service Support Rep —
Remote
* Responded to customer inquires through email, chat and social media platforms.
* Assisted customers with account concerns and general support requests.
* Maintained positive customer relationships through professional communication.
* Escalated complex issues and ensured timely resolutions.
Billings and Denials Specialist — Remote
* Reviewed insurance claims and billing information for accuracy.
¢ Investigated and resolved claim denials by submitting corrections and appeals.
* Communicated with insurance companies and patients regarding claim statuses and
account balances.
* Maintained detailed records and ensured compliance with billing procedures.
Patient Care Assistant
* Assisted patients with activities of daily living and provided compassionate support.
* Maintained accurate patient records and documentation.
* Collaboration with healthcare professionals to ensure quality patient care.
* Demonstrated strong communication and organizational skills in a fast-paced
environment.
Retail and Fast Food Associate
* Delivered exceptional customer service in high-volume environments.
* Assisted customers, resolved concerns, and processed transactions accurately.
* Worked collaboratively with team members to achieve performance goals.
* Demonstrated adaptability, multi-tasking, and problem solving abilities.
CONTACT
@ *************@*****.***
Q Tallahassee, Fl
EDUCATION
Lively Tech
High School Diploma
SKILLS
Remote Customer Service
Healthcare Customer
Support
Data Entry & Database
Management
Medical Billing & Denials
Email, Phone & Chat Support
Microsoft Office Suite
Google Workspace
Electronic Health Records
(EHR)
Appointment Scheduling
Administrative Support
Customer Relationship
Management (CRM)
Insurance Verification
Record Keeping &
Documentation
Time Management
Problem Solving
Conflict Resolution
Attention to Detail
Multitasking
HIPAA Compliance
written & Verbal
Communication
LANGUAGE
* English
Contact this candidate