Remote Network Operations Manager

Regina

Oliver-Jackson

Las Vegas

818-***-****

**.********@*****.***

EXPERIENCE

AT&T - Pasadena, California- NDC Manager

**/**** - **/****

AT&T - Pasadena, California - NDC Manager

**/**** - 09/2010

EDUCATION

Webster College - AA Degree

1985 - 1987

SKILLS

Edge Execustar Manager

Bert Tracking - Non-Management

Q-Team Link

Sord

SSI

SAP-GUI Payroll

LMOS

WFA-C / WFA-DO

Workplace Diversity Training

Routing & Switching

(AT&T Career Training List Upon Request)

IT Security Administrator - (Currently Enrolled)

PowerPoint

Word

Access

PROJECTS

Project Name — Network Dispatch

Manage 7-25 Maintenance Administrators, 50-150 Service Technicians daily. My team was responsible for initiation, planning, execution and control of all Service Order and Maintenance Ticket Request.

My team maintained a 90% service level per year avoiding unnecessary dispatched. While maximizing cost on travel time and rating 80 - 90% in Customer Satisfaction Survey Reports. Recommendation Letters upon request

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