Customer Service & Technical Support Associate

CHARRWIL YNGAYO

Saskatoon, SK +1-639-***-**** *********@*****.***

Permanent Resident of Canada Legally authorized to work in Canada PROFESSIONAL SUMMARY

Reliable and customer-focused professional with over 2 years of experience in customer service, technical support, problem solving, and professional communication. Completed Serve It Right - Responsible Service of Alcohol and WHMIS for Workers

(CCOHS), supporting readiness for hospitality, retail, liquor service, warehouse support, and general operations roles in Saskatoon. Skilled at assisting customers, following procedures, using computer systems, documenting concerns, and working in fast-paced environments.

CERTIFICATIONS

• Serve It Right - Responsible Service of Alcohol (Saskatchewan Tourism Education Council)

Authorized Jun. 24, 2026; valid to Jun. 2031

• WHMIS for Workers (CCOHS) Completed Jun. 24, 2026 CORE SKILLS

Customer Service Professional Phone Etiquette Technical Troubleshooting Responsible Alcohol Service Training WHMIS / Workplace Safety Awareness Hazard Communication Awareness Problem Solving Computer Literacy Documentation

Following Procedures Attention to Detail Teamwork

Time Management Customer Assistance Fast-Paced Work Environments PROFESSIONAL EXPERIENCE

Technical Support Representative Concentrix Cebu City, Philippines Duration: 2 years, 5 months

• Provided customer service and technical support to customers through inbound calls.

• Assisted customers by listening to concerns, asking questions, and providing clear step-by-step solutions.

• Resolved customer issues while maintaining patience, professionalism, and a positive attitude.

• Used computer systems to review information, document concerns, and follow company procedures.

• Handled customer concerns in a fast-paced environment while maintaining service quality.

• Worked with team members and leaders to meet performance expectations and support daily operations. EDUCATION

Information Technology Undergraduate University of Cebu - Banilad Cebu City, Philippines Completed first-year undergraduate coursework

Senior High School Graduate La Consolacion College Lilo-an, Cebu, Philippines 2014 - 2020

ADDITIONAL INFORMATION

• Permanent Resident of Canada

• Legally authorized to work in Canada

• Available for entry-level opportunities in Saskatoon

• References available upon request

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