Customer Service Shift Supervisor

Kayla Parks

Ocean City, MD ***** 443-***-**** *********@*****.***

Work Experience

Shift Supervisor

Starbucks Ocean City, MD

September 2025 to Present

• Leads daily store operations by supervising baristas, delegating tasks, and maintaining a positive, efficient work environment.

• Trains and coaches new team members on Starbucks standards, beverage preparation, and customer engagement.

• Oversees cash handling procedures, reconciles registers, and ensures compliance with company policies.

• Ensures adherence to health, safety, and sanitation guidelines, keeping the store clean and guest-ready at all times.

• Assists in opening and closing the store, securing assets, and preparing the store for the next business day.

• Monitors inventory levels, conducts stock checks, and ensures ordering needs are being met. Barista

Starbucks Salisbury, MD

April 2024 to September 2025

• Prepared high-quality handcrafted beverages and food items while maintaining Starbucks standards for speed, accuracy, and presentation.

• Delivered exceptional customer service by building rapport, taking accurate orders, and resolving concerns with professionalism.

• Operated POS systems efficiently, processed cash and card transactions, and balanced registers during busy periods.

• Restocked inventory, rotated products, and monitored expiration dates to maintain freshness and availability.

• Maintained a clean and organized workstation, ensuring compliance with health, safety, and sanitation guidelines. Assistant Manager

Little Caesars Salisbury, MD

June 2023 to June 2025

• Supervised team members, delegated tasks, and provided hands-on leadership to maintain efficient workflow during peak hours.

• Trained new employees on food preparation, customer service standards, safety procedures, and company policies.

• Ensured consistent product quality by monitoring prep processes, portion control, and adherence to food safety and sanitation regulations.

• Resolved customer issues promptly and professionally, improving overall guest satisfaction.

• Maintained accurate inventory levels by monitoring stock, performing weekly counts, and communicating ordering needs to management.

Education

General Studies (Associate of Arts)

Wor-Wic Community College

September 2024 to Present

High school diploma

Washington Academy And High School

2024

Skills

Hospitality Operations management Organizational skills Cash handling Restaurant experience Attention to detail Food safety Team development Leadership Food handling Teamwork Shift management Inventory management Supervising experience Customer service Certifications and Licenses

Food Handler Certification

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