Administrative Records & Data Management Specialist

Tricia Allen

Portland, OR

971-***-**** ******.*****@**.***

Professional Summary

Administrative professional with 20+ years of experience in customer service, office administration, business operations, and records management. Proven ability to manage documentation, coordinate communications, maintain organized systems, and support day-to-day operations in retail, nonprofit, healthcare, and community organizations. Highly organized, detail-oriented, and adaptable, with a strong commitment to delivering excellent customer service and managing multiple priorities in fast-paced environments. Core Skills

● Administrative Support ● Written Communication

● Organization

● Time Management

● Google Workspace (Docs, Sheets, Gmail,

Calendar) and similar office software

● Attention to Detail ● Apple Productivity & Communication Tools

● Problem Solving ● Vantaca Property Management Software

● Document & Records Management ● Learning New Software

● Data Entry & Record Keeping ● Website Content Management

● Confidential Information Handling ● E-commerce Operations

● Typing: 82 WPM, 99% Accuracy ● Point-of-Sale (POS) Systems

● Phone & Email Customer Service ● Cash Handling & Cash Drawer Reconciliation

● Customer Account Support

Professional Experience

Owner / Store Manager

Made By Tricia 2005 – Present

● Owned and operated a successful brick-and-mortar retail store for six years, independently managing all daily business operations

● Supported approximately 35 local entrepreneurs by merchandising, marketing, and selling their products

● Managed administrative functions including recordkeeping, scheduling, inventory management, purchasing, and vendor communications

● Successfully transitioned the business from a brick-and-mortar storefront to an online retail and wholesale business with vendor market sales

● Organize merchandise, maintain accurate inventory records, and coordinate product displays for online and vendor market sales

● Provide exceptional customer service through phone, email, online, and vendor market interactions

● Operate e-commerce platforms and business systems to process orders, manage payments, and maintain accurate financial records

● Maintain organized digital and physical records, including invoices, customer orders, and confidential business documentation

● Build and maintain the business website using Square/Weebly, including website content, product listings, and e-commerce functionality

● Manage digital communications, social media, online marketing, customer inquiries, order fulfillment, and all administrative and financial business operations

HOA Board President

Jennifer Woods HOA 2024 – Present

● Coordinate with the HOA management company, vendors, contractors, and homeowners to support day-to-day community operations

● Prepare homeowner notices regarding community rules, parking, architectural guidelines, maintenance, and compliance matters

● Respond to homeowner questions and resolve concerns professionally and courteously

● Assist with budget discussions, contracts, insurance matters, and operational planning

● Maintain organized board records, meeting minutes, official association documents, and correspondence

● Use Vantaca property management software to manage homeowner accounts, review account information, document violations, and communicate with residents Volunteer Experience

Portland Retro Gaming Expo Registration Supervisor Portland, OR 2015 – Present

● Support event operations for registration before, during, and after a three-day annual convention, working both behind the scenes and on-site throughout the entire event

● Help run and organize event registration to ensure smooth and efficient attendee check-in

● Support and coordinate volunteers working the registration area, helping assign tasks and keep operations running smoothly

● Handle VIP guest check-in and ensure a smooth, organized experience

● Answer attendee questions about event schedules, locations, and event information

● Resolve customer service issues and assist with complex attendee concerns requiring judgment and professionalism

● Direct guests to the correct staff member or department for specialized assistance

● Help manage volunteer break and lunch schedules to maintain full coverage

● Work in a fast-paced environment requiring communication, teamwork, and problem-solving

● Operate the registration point-of-sale (POS) system, process attendee payments, handle cash and credit card transactions, and maintain an accurate cash drawer Customer Service Representative / Claims Processor Aetna Health Insurance

Bismarck, ND 1998-2005

● Assisted customers and healthcare providers by phone with questions about insurance benefits, eligibility, and claims

● Researched and resolved claim issues while providing clear and accurate information

● Processed insurance claims and maintained accurate account records

● Entered and updated customer information using multiple computer systems

● Handled confidential medical and personal information while following privacy and security procedures

● Managed a high volume of phone calls while maintaining a professional and friendly approach

● Worked collaboratively with team members to resolve customer concerns and complex issues Education

Interstate Business College — Bismarck, ND

Completed coursework in Computer Information Specialist and Business Management 1997–1998

Beulah High School — Beulah, ND

High School Diploma

Graduated 1996

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