Customer Service & Technical Support Professional

Kelley Roberts

Waycross, GA ***** +1-912-***-**** *******.********@*****.***

Professional Summary

Enthusiastic client services professional well versed in product services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Handled inbound and outgoing calls providing exceptional customer service experience and technical support. Work Experience

Computer Repair Technician

Kelley's Computer Repair Waycross, GA

September 2024 to Present

Computer Repair

Hardware and Software installation

Networking

Tutoring

Customer Service

Health Care Provider

Healthforce of Georgia Waycross, GA

May 2023 to September 2024

• Provided direct patient care, including administering medications, monitoring vital signs, and assisting with activities of daily living

• Provided compassionate and personalized care to elderly and disabled clients in their homes

• Assisted clients with activities of daily living, including bathing, dressing, grooming, and medication management

• Monitored vital signs and reported any changes or concerns to healthcare professionals

• Supported clients with mobility assistance, transfers, and ambulation exercises as needed

• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary Customer Service Representative

Computers Houston Houston, TX

May 2016 to May 2024

• Promoted High customer satisfaction by resolving problems with a knowledgeable and friendly service

• Remained calm and professional and stressful circumstances and easily diffused tense situations

• Demonstrated excellent communication skills and resolving product and consumer complaints

• Educating customers on special pricing opportunities and creating an upsell environment

• Handled inbound and outgoing calls on a manual or automatic dialing Network Technical Support Representative

Computer Solutions Houston, TX

May 2006 to May 2016

• Assisted customers with a variety of technical issues via email, chat and telephone

• Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements

• Developed and maintained strong customer relations

• Accounts receivable and payable

Customer Service/Tech Support

Education

Business (MBA)

University of Houston-Downtown Houston, TX

September 1990 to May 1992

High school diploma or GED

Some college

Skills

Technical Support Administrative tasks Workday IT support Patient service Customer service, technical support Word processing Slack Attention to detail Administrative experience Microsoft Teams 10 key typing Live Chat Computer literacy Phone communication E- commerce Remote work experience Customer support Patient interaction Remote technical support Microsoft Word Task prioritization

Languages

English

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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