Remote Customer Service Representative

Brittany N. Allen

Professional Summary

Customer-focused professional with over 9 years of experience providing exceptional customer service, resolving customer concerns, coordinating programs, and supporting diverse communities. Skilled in phone, email, written communication, documentation, scheduling, data entry, and problem-solving in fast-paced environments. Experienced using multiple software systems while maintaining accuracy, professionalism, and confidentiality. Seeking to bring strong communication and customer support skills to a Remote Customer Service Representative position. Core Skills

Customer Service, Phone & Email Support, Problem Resolution, Data Entry, Documentation, Microsoft Office, Google Workspace, Scheduling, CRM & Registration Systems, Conflict Resolution, Active Listening, Time Management, Multitasking, Record Keeping

Professional Experience

Alameda Recreation & Park Department – STEAM & Cooking Coordinator (July 2020–Present)

● Provide daily customer support to parents, participants, and community members through phone, email, and in-person communication.

● Respond promptly to questions regarding programs, registrations, policies, payments, and scheduling.

● Resolve customer concerns professionally while maintaining a positive customer experience.

● Accurately document participant information, incidents, and customer interactions.

● Utilize multiple software systems to manage registrations, scheduling, attendance, and financial records.

● Coordinate schedules for staff and recreational programs while maintaining organized records.

● Train and supervise staff on customer service standards and organizational procedures.

● Maintain confidentiality of participant information and sensitive records.

● Collaborate with multiple departments to resolve customer issues efficiently.

● Create reports and track program data to support daily operations. City of Emeryville – Lead Recreation Leader / Aquatics Staff (June 2016–July 2021)

● Delivered exceptional customer service in a fast-paced environment.

● Assisted customers with program information, registrations, and facility questions.

● Addressed customer concerns and resolved issues professionally.

● Maintained accurate documentation, inventory records, and daily reports.

● Trained new employees on customer service expectations and operational procedures.

● Managed multiple responsibilities while ensuring participant satisfaction. Education

Berkeley City College – Associate Degree in Psychology (In Progress) Dillard University – Bachelor of Arts in Criminal Justice, Minor in Psychology Technical Skills

Microsoft Office, Outlook, Google Workspace, Microsoft Teams, Zoom, Registration & Scheduling Software, Data Entry Systems

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