Data Entry & Order Support Specialist

Lorinda Miller, Data Entry and Order Support Specialist

Sacramento, 95833, United States, 541-***-****, ****.*********@*****.*** SUMMARY Dedicated Customer Service professional with extensive experience in data entry, order support, and customer issue resolution. Proven ability to maintain high accuracy rates, process over 60 member inquiries daily, and achieve a 97.5% customer satisfaction rating. Adept at data analysis, policy adherence, and utilizing problem-solving skills to ensure data integrity and client satisfaction. Eager to leverage strong attention to detail and customer service expertise to support the data management needs at Only Data Entry. WORK EXPERIENCE

Care Engagement Specialist 2

Mindlance Inc. Staffing (Centene Corporation

03/2025 – 08/2025 Bremerton

Executed contractual requirements for Initial Health Risk Screenings for new Medicaid enrollees, achieving a departmental goal of 55% per month. Analyzed and reported on overall screening results. Sustained an average of 95+ outreach contact attempts daily. Addressed inquiries regarding coordinated care benefits, updated member demographics, ordered membership materials, and submitted referrals for specified health risks.

Practiced empathy and patience to affirm the worth and value of all Centene Coordinated Care members.

Customer Service Agent

Cambia Health Solutions (Regence Federal Employee Program) 11/2022 – 01/2025 Portland

Provided comprehensive assistance with benefits, claims, and appeals through inbound and outbound calls, supporting over 60 members and providers daily.

Determined coordination of benefits (COB) with Medicare and other insurance carriers.

Referred claims to the analyst team for reprocessing. Resolved complex inquiries and escalated issues with exceptional problem- solving skills, maintaining a 97.5% customer satisfaction rating. Resolutions Specialist Supervisor

Royal Caribbean International

08/2007 – 05/2021 Springfield

Delivered exceptional customer service by managing reservations, coordinating air and shore excursions, and resolving financial and promotional issues, while maintaining a 98% customer satisfaction rating for the department.

Provided strategic training, managed escalated calls, and assisted with system navigation as a help desk supervisor, empowering the team to achieve departmental performance goals.

Developed company talking points and disseminated critical information to the team, port agents, airlines, and 15 other departments to ensure the safe repatriation of crew members and passengers from 36 ships during the pandemic and other major global events.

EDUCATION

Los Gatos High School

High School Diploma

09/1969 – 06/1972 Los Gatos

SKILLS policy adherence Patience and empathy

problem-solving conflict resolution

Strong Communication Skills Data Entry

Customer Service Attention to Detail

Accuracy

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