Administrative Assistant & Customer Service Specialist

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

Clifton, New Jersey 07011

*********@*****.***

THALIA GUTIERREZ +1-862-***-****

Reliable and results-driven Administrative Assistant with proven expertise in managing complex schedules, coordinating meetings, handling confidential information, and supporting executive-level staff. Known for strong communication skills, problem-solving abilities, and a proactive approach that saves time and increases productivity. Proficient in Microsoft Office Suite, Google Workspace, and modern collaboration tools. Demonstrates a high level of professionalism, efficiency, and adaptability—ready to contribute immediately and exceed expectations in a fast-paced office environment." Burlington Coat Factory Company 2024 - Present

Spearheaded customer service initiatives, resolving issues, promoting loyalty programs, and driving customer satisfaction while mentoring and developing cashier teams to enhance performance and operational efficiency.

Oversaw financial operations, ensuring precise cash handling and reconciliation, while leading the adoption of new POS technologies to optimize transaction processes and maintain seamless store operations.

NVN PAVING 2024 - 2024

Strategically managed executive calendars, coordinating high- level appointments with clients and stakeholders in need of paving services, ensuring optimal alignment with company goals and project timelines.

Directed financial oversight through meticulous budget management, including expense reporting, and led employee onboarding and training initiatives to ensure operational excellence and seamless execution of large-scale paving projects.

Hillside Auto Outlet 2021 - 2022

Spearheaded lead generation and sales strategies, driving revenue growth through targeted prospecting, effective cold calling, and high-value deal negotiations. Directed inventory management and leveraged product expertise to enhance customer acquisition and retention.

Analyzed sales performance metrics, developed actionable insights to optimize sales processes, and led cross-functional discussions on market trends and customer engagement strategies to continuously improve service delivery. Undergraduate in Business Administration with Marketing & Management

2022 – Currently

High School Diploma

2016 – 2021

Strong organizational and time-

management skills

Exceptional communication and

interpersonal skills

Ability to work independently and as part

of a team

Detail-oriented and able to handle

multiple tasks simultaneously

Experience in managing budgets and

handling financial documents

Cashier Customer Service

Administrative Assistant

BDC Agent

Passaic County Community College Paterson, NJ

Clifton High School Clifton, NJ

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