Customer Support & Call Center Representative
Resume:
NATALIE
PRICE
************@*****.***
Bethune, SC 29009
Dedicated customer support professional skilled in managing high- volume calls, resolving issues efficiently, and enhancing customer satisfaction. Proven ability to collaborate with teams and streamline processes for improved service delivery.
PROFESSIONAL SUMMARY
SKILLS
• Problem-solving skills
• Customer support
• Data entry
• Customer service
• Call center customer service
• Resolving issues
• Inbound phone calls
• Call center operations
• Customer communications
• Appointment scheduling
• Payment processing
• Technical support
Customer relationship
management
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• Cash handling
North Central Highschool
Cassatt, SC • 05/2024
High School Diploma
EDUCATION
• 3.9 GPA
• Ranked in Top 25% of class
VA Skywire LLC - Call Center Representative
Richmond, VA • 08/2024 - Current
Dunkin' Donuts - Barista Shift Supervisor
Lancaster, SC • 01/2024 - 08/2024
WORK HISTORY
Managed high-volume inbound and outbound calls to address customer inquiries and resolve issues.
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Utilized CRM software to document interactions and track customer feedback effectively.
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Assisted customers with product information, troubleshooting, and service requests to enhance satisfaction.
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Collaborated with team members to streamline communication processes and improve response times.
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Tracked and organized customer communication through phone calls to support operational efficiency.
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Managed high call volumes while providing exceptional customer support and maintaining professional composure.
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Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
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Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
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Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
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• Investigated and resolved customer inquiries and complaints quickly. Educated customers about billing, payment processing and support policies and procedures.
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Exhibited high energy and professionalism when dealing with clients and staff.
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Supervised daily operations to ensure efficient workflow and high- quality service delivery.
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Trained and mentored new baristas on beverage preparation and customer service standards.
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Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
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Implemented process improvements that enhanced speed of service during peak hours.
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Dunkin' Donuts - Barista
Midlothian, VA • 01/2022 - 09/2023
Resolved customer complaints effectively, maintaining satisfaction and loyalty.
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Monitored team performance, providing feedback to enhance individual skill development.
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Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
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Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
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Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
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Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
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Prepared and served high-quality beverages in accordance with Dunkin' Donuts standards.
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Operated espresso machines and grinders to ensure consistent drink quality.
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Managed cash register operations, processing transactions efficiently and accurately.
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Maintained cleanliness and organization of workstations to enhance productivity.
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Assisted in training new baristas on beverage preparation and customer service protocols.
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Maintained a clean and organized workspace for optimal productivity and safety.
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Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
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Contact this candidate