Customer Service & Retail Operations Professional

ELIJAH PIERCE

+1-331-***-**** ***************@*****.*** Oswego, IL

PROFESSIONAL SUMMARY Results-driven professional with an Associate’s degree and experience in customer service and retail operations. Skilled at managing multiple priorities in fast-paced environments with accuracy and attention to detail. Strong communicator with excellent problem-solving, time management, and independent work skills. Proficient in MS Office and digital tools to support operations and customer interactions. Known for reliability, adaptability, and a proactive approach, with a commitment to continuous learning and skill development. AREAS OF EXPERTISE PROFESSIONAL SKILLS

Critical Thinking Strong Communication Multitasking & Task Prioritization Attention to Detail Time Management Learning Agility Adaptability TECHNICAL SKILLS Microsoft Office (Excel, Word, PowerPoint) Google Workspace (Docs, Sheets) Windows

(File Management, Basic Troubleshooting) Data Entry (Accuracy & Digital Documentation) Remote Collaboration Tools (Zoom, Microsoft Teams) Email & Calendar Management POS Systems & Customer Support Tools

PROFESSIONAL EXPERIENCE Crew Member, Five Guys Aug 2022 - present

● Prepared and assembled menu items accurately and efficiently during high-volume periods, ensuring consistent quality, maintaining hygiene standards, and supporting smooth kitchen operations to meet customer demand.

● Delivered exceptional customer service by handling multiple orders simultaneously, resolving issues quickly, and operating the POS system accurately while assisting with daily store opening and closing procedures. Stock Associate, Burlington Coat Factory Aug 2021 - Oct 2021

● Organized, restocked, and maintained merchandise displays efficiently to improve product accessibility and enhance store presentation, contributing to a positive shopping experience and increased operational efficiency.

● Assisted customers with inquiries and purchases while collaborating with team members to optimize workflow, maintain store cleanliness, and ensure smooth daily operations. Crew Member, Little Caesars Pizza June 2019 - Oct 2019

● Prepared food accurately and quickly during peak hours, maintained quality standards, managed inventory, and restocked supplies to ensure efficient kitchen operations.

● Provided friendly and efficient customer service, assisted with orders, and maintained a clean and organized work environment to enhance overall customer satisfaction. EDUCATION AND CERTIFICATIONS Associate of Arts (A.A.), Waubonsee Community College, Sugar Grove, IL Aug 2022 - May 2025

● Additional Activity: College Basketball Team

Google IT Support Professional Certificate In progress (Expected Completion: June 2026)

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