Customer Service Representative with Management Experience

Melissa Clark

Maji****\@gmail.com

SUMMARY

Dedicated Customer Service Professional with 7 years of progressive experience delivering exceptional customer support, resolving customer concerns, and maintaining positive customer relationships in high-volume environments. Skilled in phone, email, and chat communications, conflict resolution, problem-solving, data entry, and documentation. Experienced collaborating remotely through Zoom, Microsoft Teams, and digital communication platforms. Proven ability to multitask, maintain accuracy, and provide professional customer experiences while meeting organizational goals. Seeking a Remote Customer Service Representative position where I can leverage strong communication and customer support skills.

EXPERIENCE

Assistant Manager 2025

GOODWILL INDUSTRIES\

• Responded to customer inquiries through phone, email, and in-person interactions, providing timely and accurate assistance.

• Resolved escalated customer concerns while maintaining a professional and customer-focused approach.

• Maintained operational records, reports, and documentation with strong attention to detail.

• Assisted with staff training and coaching to ensure consistent customer service standards.

• Supported daily operations while balancing multiple priorities in a fast-paced environment. Store Manager 2023 – 2025

GOODWILL INDUSTRIES\

• Managed high-volume customer interactions and successfully resolved complex customer issues.

• Maintained strong customer satisfaction through effective communication and problem-solving.

• Conducted phone, email, Zoom, and Microsoft Teams communications with customers, employees, and leadership.

• Trained, coached, and supervised team members on customer service procedures and conflict resolution techniques.

• Maintained accurate records, reports, and operational documentation.

• Coordinated scheduling and workflow management to support efficient operations and service delivery. Assistant Manager 2021 – 2023

GOODWILL INDUSTRIES\

• Assisted customers with questions, concerns, returns, and service-related issues.

• Supported onboarding and training initiatives for new team members.

• Maintained accurate transaction records and daily operational reports.

• Delivered consistent customer support while managing multiple tasks and priorities.

• Assisted leadership with operational coordination and customer satisfaction initiatives. Third Key Holder 2019 – 2021

GOODWILL INDUSTRIES\

• Provided customer assistance and resolved service concerns in a professional manner.

• Handled customer transactions accurately while maintaining quality service standards.

• Opened and closed business operations and ensured compliance with company procedures.

• Supported team members and contributed to a positive customer experience. Cashier 2018 – 2019

GOODWILL INDUSTRIES\

• Assisted customers with purchases, questions, and general inquiries.

• Processed transactions accurately in a high-volume environment.

• Resolved routine customer concerns while maintaining professionalism and courtesy.

• Demonstrated strong communication and customer service skills in daily interactions. EMPLOYMENT DATES (OVERALL)

GOODWILL INDUSTRIES\ — November 2018 – November 2025

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