Senior Enterprise SaaS Implementation Project Manager

YVONNE M. SHEPARD

Rockingham, NC 540-***-**** ***********@*****.***

LinkedIn: linkedin.com/in/yvonne-shepard-3398ab10

SENIOR IMPLEMENTATION PROJECT MANAGER GLOBAL ENTERPRISE SAAS & TELECOM TRANSFORMATION LEADER

PROFESSIONAL SUMMARY

Senior Implementation and Telecom Expense Management (TEM) leader with 30+ years of experience delivering enterprise software, mobility, wireline, and SaaS implementations for Fortune 100 and Fortune 500 organizations. Proven track record leading more than 100 enterprise implementations with a 96% go-live success rate, directing cross-functional teams of 15–20 stakeholders, managing implementation lifecycles spanning 2–6 months, and generating more than $2M in Annual Recurring Revenue (ARR). Experienced leading global implementation initiatives across North America, APAC, and EMEA regions while driving customer onboarding, adoption, operational efficiency, and long-term client success.

CAREER HIGHLIGHTS

• 100+ Enterprise Software Implementations Delivered

• 96% Go-Live Success Rate

• $2M+ Annual Recurring Revenue Generated

• Fortune 100 & Fortune 500 Client Experience

• Global Implementation Experience Across APAC & EMEA

• Directed Cross-Functional Teams of 15–20 Stakeholders

• Enterprise Deployments Ranging from 2–6 Months

• Supported Telecommunications Operations Exceeding $15M Monthly Spend

• Generated $85K+ Annual Savings Through Automation & Process Improvements

CORE COMPETENCIES

Implementation Management • Project Management • Customer Onboarding • Customer Success • Enterprise SaaS Delivery • Telecom Expense Management • Stakeholder Management • Executive Communication • Global Implementations • Business Analysis • Requirements Gathering • Change Management • Risk Mitigation • Process Improvement • Agile Methodologies • SDLC • User Acceptance Testing (UAT) • Revenue Growth • Cross-Functional Leadership • Business Transformation

PROFESSIONAL EXPERIENCE

CALERO SOFTWARE

Software Implementation Project Manager 2023–2026

• Led enterprise TEM, Mobility, and SaaS implementation programs with a 96% go-live success rate.

• Directed cross-functional teams of 15–20 stakeholders spanning Product, Development, Operations, Account Management, and Client organizations.

• Managed implementation lifecycles ranging from 2–6 months, ensuring projects remained on schedule, within scope, and aligned with customer objectives.

• Led discovery sessions, requirements gathering, implementation planning, configuration, testing, User Acceptance Testing (UAT), deployment, training, and post-production support.

• Served as primary client-facing implementation leader, partnering with executive stakeholders to drive customer adoption and long-term success.

• Generated more than $2M in Annual Recurring Revenue through successful implementation delivery, customer expansion, and strategic account support.

• Supported multinational organizations across North America, APAC, and EMEA regions.

CALERO SOFTWARE

Senior Business Consultant Telecom Expense Management 2017–2023

• Delivered more than 100 enterprise software implementations involving Wireline, Mobility, and SaaS Telecom Expense Management solutions.

• Successfully led international implementation projects supporting global organizations including Westinghouse Electric and ExxonMobil.

• Coordinated stakeholders across North America, APAC (Asia-Pacific), and EMEA (Europe, Middle East, and Africa), ensuring successful delivery across multiple countries, business units, and time zones.

• Managed customer onboarding, training, User Acceptance Testing (UAT), deployment readiness reviews, production launches, and post-go-live support.

• Served as Subject Matter Expert for telecom billing, TEM solutions, invoice processing, EDI integrations, and enterprise expense management.

• Gathered business requirements, documented implementation workflows, and developed process improvements that enhanced customer outcomes and operational efficiency.

TEOCO

Senior Business Analyst / Operations Specialist 2017

• Gathered business requirements and designed Accounts Payable interface solutions supporting SAP, PeopleSoft, and Great Plains environments.

• Performed large-scale data analysis and SQL-based troubleshooting to improve operational performance and resolve processing issues.

TANGOE, INC.

Project Manager / Senior Business Analyst 2015–2016

• Managed enterprise software implementation projects and release deployments.

• Led requirements gathering, solution analysis, testing coordination, production issue resolution, and enhancement initiatives.

• Developed test plans and validation procedures supporting QA and User Acceptance Testing efforts.

• Served as Subject Matter Expert for EDI 811, 997, and EDIFACT transaction processing.

IBM – RIVERMINE

Senior Service Delivery Project Manager 2012–2015

• Managed telecommunications operations supporting a Fortune 100 client with more than $15M in monthly telecommunications spend.

• Led service delivery initiatives, operational improvements, and customer support programs across complex enterprise environments.

• Implemented automation solutions generating approximately $85,000 in annual savings.

• Trained and mentored international support teams while driving continuous improvement initiatives.

RIVERMINE, INC.

TEM Senior Business Analyst / QA Specialist 2006–2012

• Developed functional requirements and partnered with software development teams to deliver Telecom Expense Management solutions.

• Analyzed telecom billing formats including EDI, EDIFACT, CABS, SECABS, and vendor portal data.

• Created quality assurance measures, testing documentation, and User Acceptance Testing processes.

• Collaborated with Product Management teams to support telecom lifecycle management and expense optimization initiatives.

TECHNICAL SKILLS

Microsoft 365 • Jira • SAP • Oracle • NetSuite • Workday • PeopleSoft • Power BI • SQL • Reporting & Analytics • Process Mapping • Gap Analysis • Functional Requirements • EDI • EDIFACT • Telecom Billing Platforms

EDUCATION

-Bachelor of Science (B.S.), Business Administration – Rochester Institute of Technology

-Associate of Applied Science (A.A.S.), Information Technology – Herkimer County Community College

CERTIFICATIONS

-Lean Six Sigma White Belt

-Project Management Professional (PMP) – In Progress

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