Administrative Assistant & Customer Service Professional

Dangelo Watson

313-***-**** *******.******.***@*****.*** Raleigh, NC, 27610

PROFESSIONAL SUMMARY

Detail oriented Administrative Assistant with hands-on experience in data entry, record maintenance, scheduling, and professional customer service. Proven ability to manage confidential information, support daily administrative operations, and maintain accuracy in fast-paced environments. Strong communication skills and a collaborative mindset well-suited for healthcare and food service administrative support roles. WORK EXPERIENCE

Cafe 32 Barista Aug 2022- Aug 2025 Ann Arbor

● Prepared diverse drinks, ensuring high quality and customer satisfaction.

● Cultivate a welcoming environment, boosting customer retention through personalized service.

● Enhance sales by effectively promoting menu items and understanding customer preferences. Men’s Wearhouse Seasonal Sales Associate Jun 2022 - Aug 2024 Grosse Pointe Woods

● Guided customers in selecting suits, enhancing sales skills.

● Increased rental and purchase sales through personalized service.

● Collaborated with a team to improve customer satisfaction. EDUCATION

University of Michigan Ann -Arbor, MI

Bachelor of Arts in African Studies

Volunteer work

Community Food Drive Organizer

● Coordinated logistics, volunteer scheduling, and outreach efforts to support food collection and distribution for local families.

● Communicated with volunteers and organizers to ensure efficient operations. Youth Literacy Volunteer

● Organized and facilitated structured reading sessions to support children’s literacy and educational development.

● Maintained participation records and collaborated with program coordinators to ensure consistent program delivery.

SKILLS

● Administrative & Clerical Support

Data Entry, Record Maintenance, Scheduling & Coordination, Confidential File Handling

● Office & Financial Support

Cash Handling, Sales Tracking, Basic Reconciliation, Invoice Review Support

● Communication & Presentation

Professional Communication, Presentations (Slide Design & Delivery).

● Technology

Microsoft Word (Document Formatting), Microsoft Excel (Data Entry, Basic Calculations), Email Management

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