Customer Service & Retail Assistant Manager

Meghan K. Lippert

Jacksonville, FL *****

904-***-**** ********@*****.***

Professional Summary

Customer service and retail professional with strong experience in high-volume environments, including leadership roles and cash handling. Proven ability to manage operations, support team development, and resolve customer concerns efficiently. Skilled in multitasking, communication, and maintaining professionalism in fast-paced settings.

Core Competencies

• Customer Service Excellence

• Cash Handling & POS Systems

• Inventory Control & Merchandising

• Team Leadership & Staff Support

• Conflict Resolution

• Multitasking in Fast-Paced Environments

• Strong Communication Skills

• Organization & Data Entry Accuracy

Professional Experience

Circle K — Jacksonville, FL — Customer Service Representative July 2025 – Present

• Deliver fast, friendly service in a high-volume convenience store environment

• Operate register, handle cash transactions, and balance drawers accurately

• Assist with inventory control, stocking, and merchandising

• Maintain store cleanliness and ensure product availability

• Resolve customer concerns professionally and efficiently

• Support daily store operations, including opening and closing procedures Family Dollar — Jacksonville, FL — Assistant Manager January 2025 – July 2025

• Managed daily store operations including scheduling, inventory, and cash handling

• Opened and closed store; responsible for deposits and loss prevention practices

• Led and motivated staff to meet sales goals and performance standards

• Assisted in hiring, training, and developing team members

• Maintained store organization, safety, and visual standards

• Resolved customer issues and ensured a positive shopping experience Wawa — Jacksonville, FL — Customer Service Representative April 2024 – June 2024

• Provided high-level customer service in a fast-paced setting

• Handled register operations and daily cash balancing

• Assisted with inventory, stocking, and store maintenance

• Addressed customer concerns and supported store operations C&T; Massage Therapy — Jacksonville, FL — Customer Service Representative / Personal Assistant July 2020 – October 2020

• Managed front desk operations and client scheduling

• Maintained records and handled data entry and collections

• Processed payments and handled daily financial transactions

• Ensured high-quality customer service and client satisfaction Dailys (Petro Services) — Jacksonville, FL — Customer Service Representative November 2019 – July 2020

• Provided customer service and handled register operations

• Assisted with inventory, stocking, and store upkeep

• Maintained store standards and supported daily operations Casual Male — Assistant Manager June 2015 – October 2015

• Supported store management in operations, staffing, and sales goals

• Led team performance and assisted with training and scheduling

• Handled cash operations and ensured strong customer experience RGIS — Inventory Taker April 2015 – June 2015

• Scanned and recorded inventory data accurately

• Verified counts and ensured data integrity

JD Byrider — Cashier / Collections June 2013 – February 2014

• Managed collections and customer payment processing

• Communicated effectively in sensitive financial situations

• Maintained organization and follow-up on accounts Journeys / Underground Station — Assistant Manager / Key Holder February 2012 – May 2013

• Opened/closed store and managed daily operations

• Led sales efforts and trained team members

• Maintained store standards and handled customer service MaidPro — Housekeeper Supervisor April 2011 – December 2011

• Supervised cleaning staff and assigned daily tasks

• Ensured quality standards and handled customer concerns

• Managed inventory and trained new employees

Additional Information

Employment gaps due to family responsibilities (2015–2019, 2020–2023). Strong adaptability and ability to quickly learn new systems and processes.

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