Senior Technical Writer & Proposal Business Analyst
Resume:
GAIL BUTLER
Senior Technical Writer Business Analyst Proposal Writer
Charlotte, NC Authorized to work in the United States for any employer
PROFESSIONAL SUMMARY
Results-driven Technical Writer and Business Analyst with 25+ years of experience translating complex technical and business concepts into clear, accurate, and user-centered documentation. Proven track record across federal government, financial services, and enterprise IT environments, producing deliverables that meet rigorous compliance and quality standards.
Deep expertise in developing SOPs, user manuals, API documentation, online help systems, and proposal narratives for diverse technical and non-technical audiences. Adept at collaborating with engineers, architects, SMEs, and executive stakeholders to produce documentation from concept through final delivery. Committed to clarity, consistency, and Section 508 accessibility compliance.
CORE COMPETENCIES
Technical & Proposal Writing
Federal RFP/RFQ/RFI Documentation
Business Analysis & Requirements
SOPs, Policies & Procedures
API & System Documentation
508 Compliance Documentation
Content Management (ECM)
Business Process Mapping
Stakeholder Engagement
User Manuals & Online Help
SharePoint OpenText Visio
RoboHelp MS Office Suite
PROFESSIONAL EXPERIENCE
Technical Writer / Proposal Writer
Companion Data Services Columbia, SC April 2024 – Present
–Author and edit technical documentation and proposal narratives for federal, state, and enterprise IT programs spanning cloud infrastructure, cybersecurity, and data center modernization.
–Translate complex technical architectures into clear, compliant proposal responses aligned with solicitation requirements (RFP/RFQ/RFI).
–Lead compliance reviews, content editing, and quality assurance across proposal volumes to ensure consistency and alignment with evaluation criteria.
–Collaborate with solution architects, capture managers, and SMEs to produce documentation that strengthens competitive positioning.
Senior Technical Writer / Communication Consultant
US Tech Charlotte, NC January 2023 – November 2023
–Developed structured enterprise documentation—policies, procedures, and technical guides—ensuring clarity, consistency, and alignment with organizational standards.
–Utilized OpenText Enterprise Content Management (ECM) to manage, version, and publish procedural documentation for cross-functional teams.
–Analyzed research findings and technical data to produce accurate enterprise communications for both technical and business audiences.
Technical Writer III
Insight Global Charlotte, NC January 2022 – January 2023
–Produced user manuals, SOPs, SOW documentation, and technical reference materials for enterprise systems serving technical and non-technical users.
–Managed full documentation lifecycle—requirements gathering, drafting, SME review, and publication to enterprise repositories.
–Partnered with development teams and subject matter experts to validate technical accuracy and usability of all deliverables.
–Supported training material development and ensured documentation accessibility for end users across the organization.
Technical Writer III
BSI Solutions Charlotte, NC April 2021 – December 2021
–Created policy, procedural, and operational documentation supporting enterprise technology programs.
–Conducted SME interviews to capture specialized technical knowledge and ensure documentation accuracy.
–Edited and reviewed content to maintain quality, consistency, and comprehension across all deliverables.
Business Process Analyst / Technical Writer
Wells Fargo Charlotte, NC March 2018 – December 2019
–Developed and maintained technical documentation, online help systems, and internal knowledge resources supporting enterprise financial operations.
–Conducted business process analysis and created workflow documentation using Visio for process mapping and diagramming.
–Collaborated with SMEs to ensure accuracy and usability of documentation across multiple business lines.
Technical Writer — Global Information Security
Bank of America Charlotte, NC August 2017 – March 2018
–Reviewed and rewrote 50,000+ entitlement descriptions, significantly improving clarity and consistency within the Global Information Security division.
–Created process documentation and entitlement workflows supporting system access provisioning.
–Performed quality assurance to ensure documentation alignment with enterprise security policies and standards.
Technical Writer — Enterprise Communications
Bank of America Charlotte, NC August 2016 – March 2017
–Managed SharePoint content, documentation standards, and internal reporting dashboards for enterprise communications initiatives.
–Developed training documentation and internal knowledge management resources supporting staff across business units.
Business Analyst / Technical Writer
U.S. Customs and Border Protection Remote May 2015 – August 2016
–Authored policies, procedures, operational guides, and technical reports supporting federal law enforcement programs.
–Managed documentation lifecycle including drafting, review, approval workflows, and final publication.
–Conducted research and analysis to ensure technical accuracy across operational documentation.
Business Analyst / Technical Writer
Health and Human Services August 2014 – March 2015
–Authored policies, training manuals, and technical documentation for federal health programs.
–Ensured documentation compliance with Section 508 accessibility standards throughout the writing and review process.
–Maintained SharePoint repositories and technical documentation archives.
Business Analyst / Technical Writer
ASRC Federal Holding April 2013 – August 2014
–Produced user manuals, technical reports, and reference documentation for federal programs.
–Managed document repositories and maintained organized, version-controlled documentation systems.
Business Analyst / Correspondence Specialist
Centers for Disease Control and Prevention (CDC) March 2007 – March 2009
–Drafted and reviewed policy papers, congressional correspondence, and executive briefing materials for senior CDC leadership.
–Managed document tracking systems to ensure timely, accurate responses to congressional inquiries.
Legal Examiner
United States Patent and Trademark Office March 1992 – March 2007
–Analyzed intellectual property applications to ensure compliance with federal regulations, reviewing technical documentation for completeness and accuracy.
–Communicated complex regulatory requirements clearly to applicants and assisted in resolving documentation issues to advance patent applications.
EDUCATION
Bachelor of Science – Business Administration
University of Maryland Eastern Shore
TOOLS & TECHNOLOGIES
Microsoft Office Suite • SharePoint • OpenText ECM • Visio • RoboHelp • Document Management Systems • Enterprise Content Management Platforms
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