Warehouse Customer Service & Admin Associate
Resume:
ANTOINETTE L WILSON
**************@******.***
OBJECTIVE
Seeking a position in an organization that can benefit from my superior customer service and administrative experience.
EMPLOYMENT HISTORY
Federal Express corporation (FedEx)
Oct 2024. - Apr 2026
Material Handler
Loading and unloading trailer freight cargo/ product to fufill orders for customers. Use off FedEx scanners to track customer orders. While also logging orders into system. Amazon Distribution Center (KRB) Perris,Ca 06/2024 - 08/2024 WAREHOUSE ASSOCIATE
The associate position here is Inbound/Outbound Worker,loaded and unloaded Vendor cases/boxes of product to ship out to other Amazon locations, used pallet jack,RF guns, Problem solve and scanning cases,sku’s numbers and vendor barcodes Sorted boxes onto conveyer belts to go into trucks
Amazon Fufillment Center (ONT 6) - Moreno Valley,CA 09//2023 - 03/07/2024 WAREHOUSE ASSOCIATE
As an associate position called a STOWER I was responsible for opening vendor boxes and placing the items into different bins. With the use of a RF gun,I had to scan the vendor barcode scan item,then scan item into its correct bin location so the item can be found to fill orders. I also picked the orders out of the bins,also worked in shipping and receiving. Also performed some Quality Control/ Problem solving duties.
Walmart Inc.- Riverside, CA 06/2021 - 10/2021
CASHIER/CUSTOMER SERVICE REPRESENTATIVE
Quality customer service and committed to offering customers a positive shopping experience. Greeted customers on sales floor and use active listening and problem-solving skills to meet their needs. Merchandise and company expert with ability to offer products, services, and promotions. Process final sales, compute sale prices and total purchases. Received and processed cash, debit or credit card transactions in POS system and credit card payments. Ability to process returns, refunds, and gift cards. Performed opening and closing procedures on cash registers, counting money, separating charge slips, coupons and vouchers, balancing cash drawers, and making deposits. Pull end of day reports from POS system. Maintained sanitized and safe sales floor for customers. Adhere to all company policy and procedure. Masonite Door Fabrication - Moreno Valley, CA 03/2007 - 11/2016 LEAD CUSTOMER SERVICE REPRESENTATIVE
Offered superior customer service and committed to customer satisfaction. Ability to provide information about organizations products and services. Provided active listening to client’s questions and concerns, provided satisfying answers or responses. Ability to de-escalate upset customer with satisfying solutions and answers. Provided information about products and services, processed orders, calculated charges, and processed billing or payment refunds/returns. Performed meticulous data entry, reviewed or made changes to consumer accounts, recorded detailed notes of customer interaction and actions taken being verbal or in person. Go to great lengths to learn product knowledge to offer customer accurate information. Adhere to all confidentiality protocol when handling customers personal information or documentation. Ability to answer calls on multiline phone system, and route calls when appropriate. Engaged with clients by email, live chat or in person contact. Proficient in use of different tools such as computers, calculators, multiline phone system, phone headset, Radio Frequency guns (RF guns), cash registers and any other tools needed to assist customers with any of their needs to provide the best service possible. Ross Distribution Center - Perris, CA 03/2004 - 05/2006 UNIT IDENTIFIER (UNIT ID)
Successfully work with team to meet daily productivity expectations while adhering to quality. Accurately entered merchandise into the computer system with the use of bar code system and scanner. Verified such information as description of product color, sizes, quantities (units). Reconciled orders preparing for shipment. Quality inspected products for damage or flaws and reporting findings in database. Performed product marking, which consists of labeling the products with tags that include product descriptions and pricing information using labeling equipment, RF scanner and pre-priced stickers. Palletizing; Unloading product. Constant moving of merchandise to fulfill consumer orders. Prioritizing ticketing of merchandise and monitor ticketing process by category. Safely lifting cases of merchandise weighing up to 50 pounds. Maintained clean and organized work area. Understand and committed to all Environmental, Health & Safety responsibilities.
Info NXX- Riverside, CA 03/2000 - 12/2003
LEAD DIRECTORY ASSISTANCE OPERATOR
Handled inbound customer calls for directory assistance (known as 411 Information) on multiline phone system. Utilized professional customer communication skills to achieve the desired listings requested. Utilized active listening and ability to research database quickly to get the correct information requested. Utilized 45wpm typing speed to expedite information. As lead, ability to handle more difficult customer requests when team needed assistance. Information expert with ability to handle upset callers, complaints, and de-escalate with satisfying solutions. Trained new operators in proper customer service and information access. Covered team day off requests and schedule changes. Verified timecard records and submitted them into payroll. EDUCATION
Compton High School- Compton, CA High School Diploma El Camino Collage- Torrance, CA Introduction to computers.
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