Executive Assistant & Customer Service Coordinator

Mariah Durrett

**** ******* **** *** **** Clermont FL 34714 808-***-**** ************@*****.***

Objective

Seeking an executive assistant position in a fast paced organization where excellent customer service and organizational skills will be utilized in performing various administrative tasks to reduce the work load on company executives.

Personal Strengths

• 13 years of experience in sales and customer service

• Skilled coordinator of schedules and travel arrangements

• Excellent organization attention to detail; fast learner

• Outstanding teamwork and communication skills

• Software skills - Office 365, Access, Tableau, Outlook, Teams Education

High school

Graduated from James Campbell high school

Experience

United States Navy Pearl City, HI March 2014 - May 2017 ABE

Responsible for the operation and maintenance of two C-13/MOD2 steam Catapults and associated equipment. Assisted int he completion of more than 50 preventive and correction maintenance actions, resulting in 98% equipment availability rate. Key player in safe launch of over 1,000 fixed wing aircraft. Helped to enforce rules and regulations on naval ship. Stood security watch to ensure no breach activities. Performed security screening and clearance checks.

Chilis Bar & Grill Waipahu, HI and Clermont, FL October 2012 - December 2022 Manager, Bartender, Server

Greeted guests in a timely manner. Ensure the safety of the guests and associates by completing training for food and safety and restaurant safety guidelines. Acquire knowledge of food and beverages for question or concerns the guests may have. Answered any guest inquires and resolve issues promptly. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded the guests expectations. Served multiple tables at once providing great customer service. Making sure everyone has a enjoyable experience. Maintained a clean and organized restaurant, while responsibly serving alcohol. Ensuring customers minimum age requirement.Process payments with money handling and cashiering . Recorded inventory and placed order for restaurant needs. Scheduled team members to fit personal needs while fulfilling labor needed per day. Counseled team as needed to ensure a safe and affiance restaurant.

Texas Roadhouse Eugene, OR May 2017-December 2018

Server

Achieved top sales in weekly, monthly and seasonal sales competitions by engaging guests using oral persuasion techniques to promote deals while providing exceptional customer service. Supervised training and evaluation for proficient retail servers after becoming a lead trainer by demonstrating a strong ability to provide instruction and feedback to employees. Universal Studios Orlando, FL March 2021- January 2023 Server

Welcomed guest from all over the world with great customer service. Multitasking to ensure a memorable experience for the guest. Greeted guests in a timely manner. Ensure the safety of the guests and associates by completing training for food and safety and restaurant safety guidelines. Acquire knowledge of food and beverages for question or concerns the guests may have. Answered any guest inquires and resolve issues promptly. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded the guests expectations. Served multiple tables at once providing great customer service. Making sure everyone has a enjoyable experience. Maintained a clean and organized restaurant, while responsibly serving alcohol. Ensuring customers minimum age requirement.Process payments with money handling and cashiering .

Walt Disney World Lake Buena Vista, FL November 2022- December 2025 Server

Delivered Exceptional guest service in a fast-paced, high- volume Disney dining location, consistently upholding Disney’s “five keys” standards: Safety, Courtesy, Show, Efficiency and Inclusion. Provided attentive personalized dining experiences for diverse international guests, enhancing overall guest satisfaction and creating memorable vacation memories. Accurately managed food and beverage orders using POS systems, ensure proper timing and presentation, and coordinated seamlessly with kitchen and service team. Trained and mentored new cast members in Disney service standards, teamwork, and operational efficiency. Supported daily operations by handling cash, balancing transactions, and maintaining cleanliness and safety in compliance with Disney heath and regulations. Legands Golf Club Restaurant Clermont, FL January 2024 - Present Manager

Oversee daily restaurant operations, ensuring high standards of food quality, service, and cleanliness.Develop and implement strategies to increase restaurant patronage, particularly during off-peak golf seasons. Create and manage staff schedules, ensuring appropriate coverage during all operating hours. Recruit, hire, train, and mentor restaurant staff, fostering a culture of excellence and teamwork. Collaborate with the kitchen staff to develop innovative menus and special offerings that appeal to a diverse clientele. Manage inventory, control costs, and optimize profitability while maintaining quality standards. Ensure compliance with all health, safety, and liquor regulations. Handle customer complaints and feedback professionally, implementing. Improvements as needed. Work closely with other departments to coordinate events and promotions that benefit both the restaurant and the golf course. Analyze financial reports and key performance indicators, adjusting strategies to meet or exceed goals. Develop and maintain relationships with local suppliers and vendors. Coordinate with the marketing team to promote the restaurant and special events. Activities / Volunteer

Special Olympics

Assisted with special olympics team coaches and athletes during practice and competitions. Worked directly with athletes to improve their skills in specific Special Olympic sports including Basketball and Golf.

Garden Way Retirement Community

Assisted in new patient care development. Led patient leisure and exercise activities on a regular basis. Helped in cleaning and straightening patients rooms on a regular basis.

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