Remote Data Operations Assistant

JORDON MCKISSET

Denver, CO 443-***-**** ******.********@*****.***

SUMMARY

Data entry and administrative support professional with over 10 years of clerical and operational experience. Proven ability to perform high-volume data entry with speed and accuracy while maintaining data integrity using Microsoft Excel, Word and other data management systems. Detail-oriented organizer with strong time management skills and clear written and verbal communication, committed to efficient digital file management and secure database upkeep. AREAS OF EXPERTISE

• Customer Experience & Success: Customer Experience, Customer Service, Customer Care, Customer Success

• Communication & Conflict Management: Mediation, Conflict Management, Conflict Resolution, Stress Management

• Data & Document Management: Data Analysis, Data Entry, Organization, Data Management Systems, Document Management, Records Management, Digital File Management

• Technical Skills: Microsoft Office, Computer literacy, Microsoft Word, Microsoft Excel, HIPAA Compliance, Google Workspace EXPERIENCE

Welocalize Search Quality Rater Nov 2024 - May 2025

• Evaluated 100+ search engine results per day to ensure relevance, accuracy, and quality based on detailed project guidelines and user intent.

• Improved search algorithm effectiveness by leveraging data analysis to identify patterns in low-performing queries and submitting actionable feedback, contributing to a 15–20% boost in result accuracy (based on internal benchmarks).

• Analyzed content in over 1,000+ web pages monthly to determine alignment with linguistic and cultural norms for English-speaking markets.

• Maintained a rating accuracy score above 95%, demonstrating strong attention to detail, data entry accuracy, and consistency in records management.

• Adapted to weekly guideline updates and evolving evaluation criteria, ensuring up-to-date assessments with 0 compliance issues.

• Provided actionable recommendations to enhance user experience based on data-driven insights, informing guideline refinements and project strategy using Microsoft Office. Luce Research LLC WFH Telephone Interviewer/ Data Collection Specialist Dec 2023 - Dec 2024

• Conducted 40–50 outbound calls daily for surveys, interviews, and assessments, adhering to system and management protocols and performing high-volume data entry into data management systems using Google Workspace.

• Asked a series of 25–30 questions without bias on particular subjects to gather insights on voter sentiments and satisfaction with representation.

• Documented responses with 100% accuracy in Microsoft Excel and Word, maintaining data integrity and reliability.

• Analyzed survey data to uncover trends and guide recommendations for enhancing customer experience.

• Maintained organized digital and physical files for survey documentation and scheduled follow-up meetings to support program processes, showcasing strong digital file management.

• Performed high-volume data entry with a focus on speed and accuracy.

• Updated and maintained secure business databases, ensuring confidentiality and integrity of survey data. Target Logistics Team Lead Aug 2014 - Sep 2023

• Trained and supervised new hires for 5 of the core teams in store, to ensure compliance with all regulations and standards.

• Maintained a safe and inclusive working environment, reducing up to 65% of workplace incidents.

• Evaluated and initiated development plans, and performance feedback to 30% of the team.

• Auditing and monitoring performance of a minimum of 15 Team Members and their interactions with Guests to ensure that our Guests are treated with empathy and timely resolutions.

• Managed inventory and reordered supplies as needed, reducing 45% of unnecessary spending in the department.

• Maintained organized digital and physical document management for departmental operations, improving retrieval efficiency and compliance.

Twitter Customer Experience Team Member Apr 2022 - Oct 2022

• Effectively resolved customer inquiries and restructured flow for 3 departments and cut down paperwork by 12%

• Monitored performance of products and corresponding support metrics, increasing team productivity by 7%

• Guided roughly 10% of clients find their voice and build connections with customers

• Collaborated with a diverse group of internal cross-functional team of 3 departments Concrete Impressions Customer Liaison Jun 2011 - Aug 2012

• Identified and initiated cross-selling opportunities to increase overall profits by 20

• Assembled all operations, focusing on quality and consistency while reducing time in office by 10-15%

• Effectively employed 5-10 utility programs to perform general clerical tasks and administrative responsibilities.

• Helmed anywhere between 25-35 inbound and outbound calls daily EDUCATION

Antonelli Institute Associates of Arts, Photography

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