IT Support Specialist (Security+ & A+)
Resume:
CONTACT
Alexandria, VA
**************@*****.***
CERTIFICATIONS
• CompTIA Security+
• CompTIA A+
• Google Technical Support
Fundamentals
TECHNICAL SKILLS
Active Directory
Microsoft 365
Windows 10/11
VPN Support
ServiceNow
Zendesk
Networking
Remote Support
Endpoint Support
Hardware Troubleshooting
Outlook Support
MFA Setup
EDUCATION
Rockville High School
High School Diploma
Branden Green IT SUPPORT SPECIALIST
PROFILE
IT Support Specialist with experience supporting enterprise and government users in fast-paced environments. Skilled in Active Directory, Microsoft 365, VPN troubleshooting, networking, endpoint support, and ServiceNow ticket management. Strong customer service background with proven success resolving technical issues and supporting secure IT operations.
PROFESSIONAL EXPERIENCE
IT Support Specialist U.S. Senate
Washington, DC Aug 2025 – Present
• Provide enterprise-level support for hardware, software, networking, and endpoint issues in secure government environments.
• Manage service desk tickets while maintaining SLA compliance and detailed documentation.
• Support Active Directory, VPN connectivity, Microsoft environments, and endpoint configurations.
• Collaborate with cybersecurity and infrastructure teams to resolve escalated incidents. Help Desk Technician CloudWave
Mar 2024 – Jun 2025
• Delivered Tier 1 remote support through phone, chat, and ticketing systems.
• Resolved VPN issues, account lockouts, workstation problems, and MFA setup requests.
• Managed ServiceNow tickets and supported non-technical users. Help Desk Support Capital IT
Jun 2022 – Feb 2024
• Supported Windows, Outlook, networking, and VPN troubleshooting requests.
• Performed workstation maintenance, software updates, and issue documentation. IT Help Desk Associate MetroTech Networks
Jan 2021 – May 2022
• Provided Tier 1 support for hardware, software, printers, and networking equipment.
• Assisted with Active Directory password resets and user provisioning.
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