Human Resources Operations Intern and Lead Server

Alana Ciccocelli

267-***-**** *******@***.***@psu.edu www.linkedin.com/in/alana-ciccocelli1

EDUCATION

The Pennsylvania State University University Park, PA

College of Liberal Arts Graduation month year

Bachelor of Labor and Human Resources GPA: 3.24/4.00

Expected Graduation: December 2026 Dean's List: 2/4 6/7

PROFESSIONAL EXPERIENCE

Almo Corporation Northeast Philadelphia, PA

Human Resource Operations Intern May2026-July 2026

Maintain accurate employee records and HRIS data while ensuring confidentiality and compliance.

Conduct audits of personnel files to verify documentation accuracy and regulatory compliance.

Assist with onboarding activities and employment documentation processing.

Draft HR policies, SOPs, manager guidance documents, and internal communications.

Support HR team initiatives by coordinating administrative processes and maintaining organized records.

Communicate professionally with employees and managers regarding HR-related inquiries.

Utilize Microsoft Excel to manage employee data, track information, and generate reports.

Demonstrate strong attention to detail when reviewing records and identifying discrepancies.

WORK EXPERIENCE

Ocean Drive/O’Donnell’s Pour House/Paddy’s Green Sea Isle City, NJ

Lead Cocktail Server May 2022- Present

Served as the primary point of contact between management and front-line staff, ensuring clear communication and seamless shift execution.

Mentored and coached new team members, accelerating onboarding and improving service consistency across the team.

Monitored service performance and proactively addressed workflow challenges to improve guest experience and team productivity.

Built strong relationships with guests through personalized service, contributing to increased customer retention and positive reviews.

Consistently demonstrated strong interpersonal communication skills while interacting with diverse customers, team members, and management.

LEADERSHIP & CAMPUS INVOLVEMENT

Alpha Phi Fraternity University Park, PA

THON Merchandise Chair May 2024- Present

Communicated with students, organization members, and external partners regarding merchandise requests and order updates.

Demonstrated strong organizational and project management skills while balancing multiple deadlines and responsibilities.

Maintained detailed inventory records and monitored merchandise levels to support event operations.

HONORS, SKILLS & INTERESTS

Skills: Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook. Experienced in HR administration, employee record management, onboarding support, data entry, document management, and maintaining confidential information. Strong organizational, communication, and interpersonal skills with the ability to coordinate schedules, manage multiple priorities, and collaborate effectively with diverse teams. Skilled in problem-solving, customer service, training and mentoring employees, project coordination, and administrative support. Detail-oriented with a proven ability to maintain accuracy, meet deadlines, and adapt quickly to new systems and technologies in both independent and team-based environments.

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