Administrative Assistant & Customer Support

Olivia Chapman

Kissimmee, FL 217-***-**** ************@*****.***

EDUCATION

Master of Business Administration, Wilmington University

Feb 2022 – Oct 2024 Concentration: Non-Profit Management

Bachelor of Science, Indiana Wesleyan University

Aug 2017 - Oct 2020 Area of Study: Christian Ministries and Theology

EMPLOYMENT HISTORY

Administrative Assistant, Osceola County Government

Sept 2025 - Apr 2026 Kissimmee, FL

-Managed daily office operations, including scheduling, correspondence, and file organization.

-Coordinated meetings, appointments, and travel arrangements for staff.

-Handled phone calls, emails, and front-desk responsibilities with professionalism.

-Organized records, databases, and inventory through maintaining confidential reports, data entry, and document preparation in accordance with Florida state law.

-Prepared and ran the monthly Planning Commission meeting for the public.

Customer Support Specialist, Bearing Distributors, Inc.

Sept 2024 - Sept 2025 Orlando, FL

-Resolved customer inquiries via phone, email, and in person by providing clear, timely responses.

-Used SAP to create and track a variety of quotes, sales orders, purchase orders, and more.

-Communicated and coordinated with cross-functional teams to achieve quarterly sales targets.

-Supported the outside sales team through customer follow-up and identifying cost savings.

Coordinator & Trainer, Walt Disney World Resort

Jan 2019 - Oct 2024 Lake Buena Vista, FL

-Operated and managed three high-capacity attractions and a character meet and greet for thousands of visitors daily.

-Provided exceptional customer service & hospitality for guests of all ages/backgrounds.

-Champion of the Diversity and Inclusion team, Cast Recognition team, and Safety team.

-Organized and planned frequent events for up to 300 Disney Cast Members.

-Taught new Cast Members how to operate one of Walt Disney World’s busiest attractions.

Volunteer Services Coordinator, Give Kids The World Village

Dec 2023 - Apr 2024 Kissimmee, FL

-Organized approximately 200 volunteers daily to ensure the full operation of a small community.

-Helped implement training programs for new volunteers and assists in creating onboarding materials.

-Managed administrative duties such as scheduling, group coordinating, task delegation, answering phone calls and emails, and handling volunteer data with Volgistics.

-Assisted in recruiting new volunteers through community events and partnerships.

Sales Associate, Old Navy

Oct 2014 - Mar 2019 Quincy, IL

Resident Assistant, Indiana Wesleyan

Jan 2018 - Dec 2018 Marion, IN

SKILLS

Adaptability Basic graphic design Communication Google Workspace: Gmail, Sheets, Docs, Meet, and Drive

Leadership Microsoft Office Suite: Excel, Word, PowerPoint, Outlook, and Teams Multi-tasking Time Management

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