Detail-Oriented Customer Service Representative
Resume:
Giovanni Williams-Ray
Sanford, NC 27330
**************@**********.***
Experience:
January 2021-February 2021
Qualfon, MT- Customer Service Representative
● Process Payments for Prison Systems.
● Customer Service Skills
● Paid attention to detail
● Followed Policies and Procedures
● Documenting each account.
● High call volume center.
October 2019-January 2020
Prime Therapeutics, MN - Seasonal
● Process Pharmacy Prescriptions.
● Paid attention to detail for medication.
● Followed all Policies and Procedures for expedient delivery.
● Documented each and every profile for clarafication. June 2015-December 2018
Teleperformance, Utah- Customer Service Agent
● First Point of contact for customers’.
● Worked with different computer software applications to help the customers’.
● Placed orders, credits to customers’ accounts gave discounts and took payments to place on customers’ accounts.
● Documented each and every account, searched and verified each and every customer.
● Toggled different windows to help customers’.
● Adhered to schedule.
● Followed policies and procedures, while following Q&A metrics. January 2015-June 2016
Active Network, NY-Reservation Agent Seasonal
● First Point of contact for National, Federal, and State Parks. 2
● Handle customer reservations, placed reservations, and searched camping data base for correct campgrounds.
● Transferred customers to the correct departments, as well as, followed procedures, policies, and adherence.
● Lastly followed Q&A and metrics.
October 2014-January 2015
Amazon Inc, Washington-Customer Service Agent Seasonal
● Handle customer orders, helped with refunds, warranties, procedures, and policies.
● Verified each and every account.
● Made sure shipping was correct for the customer.
● Followed Procedures and Policies and Metrics for Q&A.
● Followed Adherence.
Education
August 2012
Anthem College online-Associates of Science-Medical Coding and Billing May 1997
Fayetteville State University-Associates of Arts-General Studies References upon request
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