Customer Service & Technical Support Mentor

Antonio Lee Elliott

*** ******* ** • Winston-Salem, NC 27101 336-***-**** ***********@*****.***

Professional Summary

Customer Service & Technical Support professional with 10+ years of call center, troubleshooting, and service experience. Proven ability in coaching, mentoring, and improving customer satisfaction while meeting performance metrics. Core Skills

• Customer Service Technical Troubleshooting Mentoring / Training Data Entry / CRM Systems Call Flow Optimization Performance Metrics Problem Solving Team Collaboration

Professional Experience

Truist – Winston-Salem, NC

Service Representative I & II, Mentor 2022 – Present

• Provide customer support for banking service inquiries.

• Mentor peers and assist with workflow questions.

• Meet accuracy, compliance, and KPI standards.

RSVP Communications – Greensboro, NC

Technical Support Representative, Team Lead (SME) 2018 – 2022

• Handled inbound troubleshooting calls.

• Served as SME supporting team escalations.

• Coached staff to improve customer satisfaction and productivity. PepsiCo – Winston-Salem, NC

Equipment Service Rep, Data Support, Trainer 2014 – 2022

• Assisted customers with equipment repair calls.

• Entered data to support reporting and logistics.

• Trained new hires on call flow, systems, and troubleshooting. Education

Robert B. Glenn High School – Kernersville, NC

High School Diploma

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